At a Glance
- Tasks: Manage and develop relationships with commercial customers in care and hospitality sectors.
- Company: Join a well-established business partnered with a global consumer goods leader.
- Benefits: Enjoy a competitive salary, company car, bonus scheme, and 25 days annual leave.
- Other info: Field-based role with excellent training and career growth opportunities.
- Why this job: Build long-term relationships and make a real impact in the care and hospitality industries.
- Qualifications: Experience in account management and strong B2B relationship skills required.
The predicted salary is between 36000 - 44000 £ per year.
- ACCOUNT MANAGER - CARE / HOSPITALITY
- FIELD BASED - LEEDS
- £35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS
Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations.
Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.
This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.
This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory.
You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.
THE ACCOUNT MANAGER ROLE
- Managing and developing relationships with an established portfolio of commercial customers across your territory
- Spending approximately 4 days per week in the field visiting customer sites
- Building strong, long-term relationships with key contacts and decision-makers
- Conducting regular account reviews and customer meetings
- Delivering customer training and providing ongoing support following installation
- Taking ownership of customer satisfaction, retention and the overall client relationship
- Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
- Acting as the link between customers and the wider teams involved in their account
- Proactively identifying and resolving any customer issues
- Understanding each customer's operation and ensuring the service continues to meet their requirements
- Identifying appropriate upsell and account development opportunities
- Maintaining accurate records of customer visits, meetings and actions
- Planning and organising your own diary and customer visits across the territory
- Attending occasional company meetings and events
YOU
- Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
- Strong experience managing existing B2B customer relationships within the care or hospitality sector
- Comfortable working in a highly field-based role and travelling throughout your territory
- Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
- A natural relationship builder who genuinely enjoys spending time with customers
- Excellent communication and presentation skills
- Confident delivering training and holding meetings with customers
- Highly organised with excellent diary and time management skills
- Able to work autonomously and manage a territory effectively Commercially aware with the ability to identify account development and upsell opportunities
- Proactive, reliable and customer focused
- Full UK driving licence
THE PACKAGE
- Company car
- Bonus Scheme
- 25 days annual leave plus bank holidays
- 37.5-hour working week
- Home based when not visiting customers
- Initial 1-week training programme in Nuneaton with hotel accommodation paid for
- Ongoing training and support
- Infrequent company meetings in Nuneaton
- Opportunity to work with a globally recognised organisation and its commercial customer base
- Stable business with excellent employee retention
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services.
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Account Manager - Care / Hospitality in Leeds employer: GetRecruited UK Ltd
GetRecruited UK Ltd is an excellent employer, offering a dynamic work culture that values autonomy and innovation. With competitive salaries, uncapped commission, and benefits such as a company car and laptop, employees are well-supported in their roles. The opportunity for international career development makes this position particularly attractive for those looking to grow within a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Care / Hospitality in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GetRecruited UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GetRecruited UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Care / Hospitality in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GetRecruited UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at GetRecruited UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GetRecruited UK Ltd!
How to prepare for a job interview at GetRecruited UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
