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For Companies At a Glance
- Tasks: Lead and develop teams to enhance service delivery and operational efficiency.
- Company: Dynamic organisation focused on growth and innovation in service operations.
- Benefits: Competitive salary up to £50,000 and opportunities for professional development.
- Why this job: Make a real impact by driving performance and leading high-performing teams.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Join a supportive environment with a focus on continuous improvement.
The predicted salary is between 42000 - 58000 £ per year.
The Opportunity
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable of supporting future growth.
The Role
- Lead and develop senior operational managers and team leads across multiple operational functions.
- Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
- Enable and support operational leaders to set objectives for their teams.
- Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
- Strengthen the operational leadership layer to support future growth and increased service complexity.
- Lead the identification and closure of significant process gaps.
- Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person
- Proven experience leading service operations, service desk or customer support functions in a service‑led organisation.
- Strong people leadership with experience building and developing high‑performing teams.
- Hands‑on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
- Demonstrable experience improving operational processes and efficiency.
- Highly organised, with the ability to manage multiple priorities effectively.
- Strong communication and stakeholder management skills.
- Experience leading change and embedding continuous improvement.
Service Operations Manager in Barnsley employer: GetRecruited UK Ltd
Contact Detail:
GetRecruited UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational processes. Be ready to discuss how your experience aligns with their needs, especially around improving efficiency and leading teams. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Check out our website for the latest job openings. We regularly update our listings, and applying directly through us can give you a better chance of landing that Service Operations Manager position. Let’s get you hired!
We think you need these skills to ace Service Operations Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in leading service operations and managing teams, as well as any specific platforms you've worked with like Zendesk or Jira.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved operational processes and led teams to success in previous positions.
Showcase Your Leadership Skills: We want to see your people leadership skills shine through! Mention any experience you have in building high-performing teams and how you've set clear objectives for your team leads.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GetRecruited UK Ltd
✨Know Your Operations Inside Out
Make sure you understand the operational model of the company you're interviewing with. Familiarise yourself with their service delivery processes and any tools they use, like Zendesk or Jira Service Management. This will help you speak confidently about how you can improve efficiency and support future growth.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about specific situations where you've developed high-performing teams or improved operational processes. This will demonstrate your capability to lead senior managers and team leads effectively.
✨Align with Their Vision
Research the company's goals and values, especially regarding service delivery. Be ready to discuss how your strategic leadership can align with their objectives. Showing that you understand their direction will set you apart as a candidate who is not just looking for a job but is genuinely interested in contributing to their success.
✨Prepare for Change Management Questions
Since the role involves leading change and embedding continuous improvement, be prepared to discuss your experience with these topics. Think of examples where you've successfully managed change or improved processes. This will show that you have the hands-on knowledge needed to tackle the complexities of the role.
