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For Companies At a Glance
- Tasks: Lead and develop teams to drive efficiency and performance in service delivery.
- Company: Dynamic company focused on growth and operational excellence.
- Benefits: Competitive salary up to £50,000 and opportunities for career advancement.
- Why this job: Make a real impact by improving processes and leading high-performing teams.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Join a supportive environment with a focus on continuous improvement.
The predicted salary is between 42000 - 58000 £ per year.
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
- Lead and develop senior operational managers and team leads across multiple operational functions.
- Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
- Enable and support operational leaders to set objectives for their teams.
- Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
- Strengthen the operational leadership layer to support future growth and increased service complexity.
- Lead the identification and closure of significant process gaps.
- Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
- Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
- Strong people leadership with experience building and developing high-performing teams.
- Hands‑on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
- Demonstrable experience improving operational processes and efficiency.
- Highly organised, with the ability to manage multiple priorities effectively.
- Strong communication and stakeholder management skills.
- Experience leading change and embedding continuous improvement.
Operations Manager in Barnsley employer: GetRecruited UK Ltd
Contact Detail:
GetRecruited UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operational processes. Show us that you understand their service delivery model and how you can enhance it. Tailor your examples to highlight your experience in leading teams and improving efficiency.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and make sure to customise your approach for each application to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their operations team.
We think you need these skills to ace Operations Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading service operations and managing teams, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role and how your skills align with our needs. Use specific examples from your past experiences to demonstrate your leadership and operational expertise.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like improving efficiency or leading successful projects, to give us a clear picture of your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at GetRecruited UK Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operational processes and frameworks relevant to the role. Familiarise yourself with how services are delivered in a scalable and auditable manner, as this will show your potential employer that you're ready to lead and improve their operations.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading high-performing teams. Share specific examples of how you've developed senior managers and team leads, and how you've set clear expectations and performance objectives. This will demonstrate your capability to strengthen the operational leadership layer.
✨Highlight Your Change Management Experience
Since the role involves leading change and embedding continuous improvement, come equipped with examples of past initiatives where you've identified process gaps and implemented solutions. This will illustrate your proactive approach and ability to drive efficiency.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing stakeholder management. Being able to convey your ideas effectively will help you stand out as a candidate who can align and coordinate across operational functions.
