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For Companies At a Glance
- Tasks: Ensure customers get maximum value from services and support their onboarding journey.
- Company: Dynamic company focused on customer success and satisfaction.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive their success.
- Qualifications: Experience in customer success roles and strong communication skills.
- Other info: Join a supportive team with a focus on innovation and improvement.
The predicted salary is between 24000 - 40000 £ per year.
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role
- Take ownership of complex or cross-team customer issues that need escalation.
- Monitor customer usage and satisfaction to identify risks and improvement opportunities.
- Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
- Identify early signs of disengagement or underuse and support improvement plans.
- Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
- Own the full onboarding and offboarding journey for customers.
Skills Required
- Previous experience within a Customer Success or similar role.
- Experience supporting customers through service change or digital transformation.
- Strong communication and relationship-building skills.
- Experience using CRM or support tools such as Zendesk or Salesforce.
- Comfortable using data to understand engagement and drive improvement.
- Experience supporting onboarding or delivering customer training.
- Ability to identify risk signals and opportunities from customer behaviour.
- Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
Account Manager in Barnsley employer: GetRecruited UK Ltd
Contact Detail:
GetRecruited UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in customer success or account management. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to onboarding and customer retention. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive customer engagement and satisfaction in past roles. This will demonstrate your ability to identify risks and opportunities, which is key for an Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer success, onboarding, and any relevant tools like CRM systems. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients get the most out of our services. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As an Account Manager, strong communication is key. In your application, demonstrate your ability to build relationships and convey complex information clearly. We want to see examples of how you've done this in past roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at GetRecruited UK Ltd
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and onboarding. Understand how to demonstrate value to customers from day one, as this is crucial for the role. Be ready to discuss your previous experiences in similar roles and how they relate to the responsibilities outlined in the job description.
✨Show Off Your Communication Skills
Since strong communication and relationship-building skills are key for this position, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past. This will help you showcase your ability to connect with clients effectively.
✨Get Familiar with CRM Tools
If you have experience with CRM tools like Zendesk or Salesforce, be prepared to talk about it! Highlight specific instances where you used these tools to monitor customer engagement or drive improvements. If you're not familiar with them, do a bit of research to understand their functionalities.
✨Prepare for Data-Driven Discussions
Since the role involves using data to identify risks and opportunities, come equipped with examples of how you've used data in your previous roles. Think about how you can leverage data to support onboarding processes or improve customer satisfaction, and be ready to discuss these strategies during the interview.
