At a Glance
- Tasks: Manage and develop relationships with commercial customers in care and hospitality sectors.
- Company: Join a globally recognised organisation with a strong focus on employee satisfaction.
- Benefits: Competitive salary, company car, bonus scheme, and 25 days annual leave.
- Other info: Enjoy a flexible, field-based role with excellent training and career growth opportunities.
- Why this job: Make a real impact by building long-term customer relationships and enhancing their experience.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 38250 - 46750 £ per year.
- ACCOUNT MANAGER - CARE / HOSPITALITY
- FIELD BASED - BRISTOL
- £35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS
THE ACCOUNT MANAGER ROLE
- Managing and developing relationships with an established portfolio of commercial customers across your territory
- Spending approximately 4 days per week in the field visiting customer sites
- Building strong, long-term relationships with key contacts and decision-makers
- Conducting regular account reviews and customer meetings
- Delivering customer training and providing ongoing support following installation
- Taking ownership of customer satisfaction, retention and the overall client relationship
- Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
- Acting as the link between customers and the wider teams involved in their account
- Proactively identifying and resolving any customer issues
- Understanding each customer's operation and ensuring the service continues to meet their requirements
- Identifying appropriate upsell and account development opportunities
- Maintaining accurate records of customer visits, meetings and actions
- Planning and organising your own diary and customer visits across the territory
- Attending occasional company meetings and events
YOU
- Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
- Strong experience managing existing B2B customer relationships within the care or hospitality sector
- Comfortable working in a highly field-based role and travelling throughout your territory
- Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
- A natural relationship builder who genuinely enjoys spending time with customers
- Excellent communication and presentation skills
- Confident delivering training and holding meetings with customers
- Highly organised with excellent diary and time management skills
- Able to work autonomously and manage a territory effectively
- Commercially aware with the ability to identify account development and upsell opportunities
- Proactive, reliable and customer focused
- Full UK driving licence
THE PACKAGE
- Company car
- Bonus Scheme
- 25 days annual leave plus bank holidays
- 37.5-hour working week
- Home based when not visiting customers
- Initial 1-week training programme in Nuneaton with hotel accommodation paid for
- Ongoing training and support
- Infrequent company meetings in Nuneaton
- Opportunity to work with a globally recognised organisation and its commercial customer base
- Stable business with excellent employee retention
We are an equal opportunities employer and we never charge candidates a fee for our services.
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Account Manager - Care / Hospitality employer: GetRecruited UK Ltd
GetRecruited UK Ltd is an excellent employer, offering a dynamic work culture that values autonomy and innovation. With competitive salaries, uncapped commission, and benefits such as a company car and laptop, employees are well-supported in their roles. The opportunity for international career development makes this position particularly attractive for those looking to grow within a forward-thinking company.
We think you need these skills to ace Account Manager - Care / Hospitality
Account Management
Relationship Building
Customer Training
Customer Satisfaction
B2B Customer Relationship Management
Field-Based Role Experience
Communication Skills
