At a Glance
- Tasks: Assist customers and technicians, schedule vehicle services, and handle customer relations.
- Company: Join Suzuki in Bridport for a hands-on apprenticeship experience.
- Benefits: Gain a Level 3 qualification while earning and learning in a supportive environment.
- Other info: Potential for a permanent role after completing the apprenticeship.
- Why this job: Kickstart your career in customer service within the exciting automotive industry.
- Qualifications: GCSEs grades 9-4/A*-C or equivalent in maths and English required.
The predicted salary is between 18000 - 25000 € per year.
This is an apprenticeship role. A Customer Service Advisor deals directly with customers and acts as a go‑between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Responsibilities
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs. The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.
Training
Level 3 Customer Service Specialist Standard - 15-18 months
Qualifications Required
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent. If you do not have the required grades your application will not be considered.
Skills Required
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
Prospects
Permanent role upon successful completion.
Service Advisor Apprenticeship - Suzuki- Bridport employer: GetMyFirstJob Ltd
Joining our team as a Service Advisor Apprentice at Suzuki in Bridport offers you the chance to kickstart your career in the automotive industry within a supportive and dynamic work environment. We prioritise employee growth through comprehensive training programmes, including a Level 3 Customer Service Specialist qualification, while fostering a culture of collaboration and customer focus. With a commitment to excellence and a strong emphasis on personal development, we provide a unique opportunity for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Apprenticeship - Suzuki- Bridport
✨Tip Number 1
Get to know the company! Research Suzuki and their values, so you can show how you fit into their culture during interviews. This will help us stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. This will prepare us for real-life situations and impress interviewers with our confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give us insider tips and even job leads.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Service Advisor Apprenticeship - Suzuki- Bridport
Some tips for your application 🫡
Show Your Passion for Customer Service:We want to see your enthusiasm for helping customers! In your application, share any experiences where you've gone the extra mile for someone. It could be anything from a part-time job to volunteering – just let us know how you love making people happy.
Tailor Your Application:Make sure to customise your application to fit the role of a Service Advisor. Highlight any relevant skills or experiences that relate to customer service and the automotive industry. We appreciate when candidates take the time to connect their background with what we do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We’re looking for clarity in your communication, so avoid jargon and make sure your sentences are easy to read. This will help us understand your thoughts better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at GetMyFirstJob Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor. Brush up on how to interpret customer concerns and liaise with technicians. Familiarise yourself with common vehicle service processes so you can speak confidently about them.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Whether it’s resolving complaints or scheduling appointments, having specific stories ready will demonstrate your ability to excel in this role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this apprenticeship. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Dress the Part
Even though this is an apprenticeship, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. It reflects your respect for the interviewers and the company.
