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- Tasks: Deliver top-notch customer service while rotating between sales and service teams.
- Company: Join Nissan in Portsmouth, supported by Robert Bosch Ltd.
- Benefits: Gain a Level 3 qualification, enjoy staff perks, and potential permanent role.
- Why this job: Kickstart your career in customer service and the automotive industry with hands-on experience.
- Qualifications: GCSE grades 9-4/A*-C in Maths and English or equivalent required.
- Other info: Engage in training webinars and present a project to enhance business needs.
The predicted salary is between 800 - 1400 £ per month.
This apprenticeship is delivered by Robert Bosch Ltd. The position offers the ideal candidate an opportunity to gain experience in both Sales Executive and Service Advisor roles, thus enhancing their skill set for greater versatility.
Role purpose
The role aims to provide top-tier service to customers by rotating between service and sales teams, assist in vehicle sales, uphold exemplary front-of-house customer service, and contribute to the dealership's achievement of its NPS target.
Responsibilities
- Implementing dealership standards and procedures to ensure consistently high service quality.
- Completing all service and sales duties efficiently and to customer satisfaction.
- Maintaining a clean and safe workplace, reporting any safety concerns promptly.
- Continuously developing skills in sales, service, and customer interaction.
- Participating in training courses as directed by management.
- Engaging fully in activities designed to complement apprenticeship training.
- Undertaking any additional tasks as requested by management.
- Adhering to the company's GDPR Policy when handling data.
- Attending all mandatory training sessions as specified by the company.
- Toward the end of the apprenticeship, presenting a high-level project aimed at improving and addressing business needs.
Training
This apprenticeship is administered by Robert Bosch Ltd. Upon successful completion, you will attain a Level 3 qualification as a Customer Service Specialist. The program spans a duration of 15-18 months. Training will be conducted remotely through webinars and supplemented by occasional in-person visits to your workplace.
Qualifications
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent. If you do not have the required grades your application will not be considered.
Skills
Listening, Communication, Basic Writing, Telephone, IT. No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
Prospects
Permanent role upon successful & satisfactory completion of the apprenticeship. Employee car scheme upon qualification and many other staff benefits. Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor.
Qualification / Standard
ST0071 Customer service specialist — Duration 18 months.
Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship) employer: GetMyFirstJob Ltd
Contact Detail:
GetMyFirstJob Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship)
✨Tip Number 1
Get to know the company! Research Nissan and Robert Bosch Ltd. to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're excited about customer service and the automotive industry. Share any experiences or interests that highlight your enthusiasm – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'sales' and 'service', to show that you understand what we’re looking for. It’s all about making that connection!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the apprenticeship there!
How to prepare for a job interview at GetMyFirstJob Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and the automotive industry. Research Nissan and Robert Bosch Ltd. to get a feel for their values and what they expect from their employees. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Think about examples from your past experiences where you've demonstrated great communication or problem-solving skills. Be ready to share these during the interview, as they’ll want to see how you can apply your skills in real-life situations, especially in sales and service roles.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, the team you'll be working with, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the dealership's goals.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The interviewers are looking for someone who fits well with their team culture, so being authentic can really set you apart. Plus, it’ll help you feel more relaxed during the interview!
