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- Tasks: Join our Customer Support team, handling enquiries and assisting customers at our reception.
- Company: Eastleigh Borough Council is dedicated to serving the community with a focus on customer satisfaction.
- Benefits: Gain hands-on experience while earning a Level 3 Business Administration qualification, all in a supportive environment.
- Why this job: Develop essential skills in a dynamic workplace while making a real impact in your community.
- Qualifications: Must have 4 GCSEs at grade C or 4/5, including maths and English; strong IT skills required.
- Other info: Enjoy a blend of online and in-person training with professional coaches to guide your learning.
We have an opportunity to join us at Eastleigh Borough Council in our Customer Support team as a Customer Support Apprentice. This role involves handling customer and councillor correspondence received by post, email or webform relating to most council services. You will then go on to administer and coordinate these enquiries in line with established procedures, keeping the customer or councillor informed appropriately along the way. This role is office-based and you will meet and greet customers at our reception desk at Eastleigh House. You will also support the administration team with post and print room duties.
You will use computer-based information systems for managing customer enquiries therefore proven IT skills and the ability to learn new systems quickly is essential in this role. Attention to detail and achieving high standards of work, together with good listening and communication skills, are also a must. This is a busy working environment so you will need to be resilient, adaptable and enjoy sharing your skills with our great team.
You will undertake the Level 3 Business Administrator apprenticeship. The delivery for the apprenticeship will be in the workplace/via Teams with Professional Coaches. Apprentices are supported with work-based assignments and create a portfolio of evidence for an end point assessment. At work, you will learn from and support experienced professionals who will help you develop the knowledge and skills you need to achieve the apprenticeship, as well as general workplace skills such as team working and customer service.
Training
Level 3 Business Administration standard.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
4 GCSEs at grade C or 4/5 and above, including maths and English.
Skills required
You will need to be organised with good IT skills and flexible to respond to changing work priorities.
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Customer Support Apprenticeship employer: GetMyFirstJob Ltd
Contact Detail:
GetMyFirstJob Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Apprenticeship
✨Tip Number 1
Familiarise yourself with the services offered by Eastleigh Borough Council. Understanding the various departments and their functions will help you handle customer enquiries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about different topics. This will help you become more comfortable when interacting with customers and councillors, ensuring you can convey information clearly and confidently.
✨Tip Number 3
Get comfortable with common IT systems used in customer support roles. Familiarising yourself with software like Microsoft Office or customer relationship management (CRM) tools can give you a head start and show that you're proactive about learning.
✨Tip Number 4
Demonstrate your resilience and adaptability by sharing examples from your past experiences where you've successfully managed busy situations or adapted to changes. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
We think you need these skills to ace Customer Support Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, particularly in customer service and IT. Include any previous experience that demonstrates your ability to handle correspondence and work in a busy environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the council. Mention specific examples of how you meet the qualifications, such as your attention to detail and communication skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at GetMyFirstJob Ltd
✨Showcase Your Communication Skills
As a Customer Support Apprentice, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. You might be asked to role-play a customer interaction, so practice articulating your thoughts and maintaining a friendly tone.
✨Highlight Your IT Proficiency
Since the role requires using computer-based information systems, make sure to mention any relevant IT skills you possess. If you've used specific software or tools in previous roles or studies, be ready to discuss how you can quickly learn new systems.
✨Emphasise Attention to Detail
This position demands a high standard of work and attention to detail. Prepare examples from your past experiences where your meticulousness made a difference, whether in school projects or part-time jobs. This will show that you understand the importance of accuracy in customer support.
✨Demonstrate Adaptability and Resilience
The working environment can be busy and ever-changing. Think of instances where you've had to adapt to new situations or handle stress effectively. Sharing these experiences will illustrate your ability to thrive in a dynamic setting, which is crucial for this role.
