Business Administration Apprentice (Apprenticeship)

Company Overview

Our client is a dynamic and fast-growing freight forwarding company based in the heart of Manchester. Specialising in Air and Sea Freight, DHL Express services, and Customs Clearance, the company delivers comprehensive logistics solutions to a diverse client base. They are committed to developing future talent and providing a supportive, hands-on learning environment for individuals looking to build a long-term career within the logistics industry.

The Role

We are seeking an enthusiastic and motivated Business Administration Apprentice to join the logistics administration team. This Level 3 apprenticeship offers an excellent opportunity to gain real-world office experience while developing core business and administrative skills. You will earn a competitive wage while working towards a nationally recognised qualification.

Key Responsibilities

• Answering incoming calls and making outbound calls professionally
• Supporting the end-to-end order process
• Coordinating deliveries and collection requests using multiple courier services
• Booking shipments with courier and freight partners
• Updating shipment manifests and CRM systems accurately
• Creating invoices and assisting with general accounts administration
• Responding to email and postal correspondence
• Organising, maintaining, and filing documentation
• Providing general administrative support to the wider logistics team

Skills & Knowledge Required

• Good communication skills (verbal and written)
• Basic understanding of Maths and English
• Confident using IT systems; Microsoft Excel knowledge is desirable
• Ability to multitask and manage time effectively
• Willingness to learn and take initiative

Personal Qualities

• Hardworking, reliable, and punctual
• Self-motivated with a positive attitude
• Strong attention to detail
• Team player with a strong work ethic
• Eager to learn and develop within a professional environment

Training Provided

Level 3 Business Administration Apprenticeship

• Ongoing on-the-job training and mentorship
• Development of advanced administrative and computing skills

Benefits & Opportunities

• Clear progression and career development opportunities
• Flexible working hours
• Free on-site parking
• Membership of the Manchester Chamber of Commerce, including access to conferences and business seminars
• Participation in Manchester Business Hub programmes
• Supportive and engaging workplace environment

Future Prospects

Upon successful completion of the apprenticeship, there may be opportunities for progression into a permanent administrative or logistics-based role within the company.

Qualification / Standard

ST0070 Business administrator