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For Companies At a Glance
- Tasks: Deliver top-notch customer service while rotating between sales and service teams.
- Company: Join Nissan and Robert Bosch Ltd for an exciting apprenticeship experience.
- Benefits: Gain a Level 3 qualification, enjoy staff perks, and potential permanent role.
- Why this job: Kickstart your career in the automotive industry with hands-on training and real impact.
- Qualifications: GCSE grades 9-4/A*-C in Maths and English or equivalent required.
- Other info: Engage in dynamic training and develop essential skills over 15-18 months.
Overview
This apprenticeship is delivered by Robert Bosch Ltd. This position offers the ideal candidate an opportunity to gain experience in both Sales Executive and Service Advisor roles, thus enhancing their skill set for greater versatility.
The role aims to:
- Provide top-tier service to customers by rotating between service and sales teams.
- Assist in vehicle sales and uphold exemplary front-of-house customer service.
- Contribute to the dealership\’s achievement of its NPS target.
Note: Specific responsibilities include:
- Implementing dealership standards and procedures to ensure consistently high service quality.
- Completing all service and sales duties efficiently and to customer satisfaction.
- Maintaining a clean and safe workplace, reporting any safety concerns promptly.
- Continuously developing skills in sales, service, and customer interaction.
- Participating in training courses as directed by management.
- Engaging fully in activities designed to complement apprenticeship training.
- Undertaking any additional tasks as requested by management.
- Adhering to the company\’s GDPR Policy when handling data.
- Attending all mandatory training sessions as specified by the company.
- Toward the end of the apprenticeship, all candidates will be expected to present a high-level project aimed at improving and addressing business needs.
Training
This apprenticeship is administered by Robert Bosch Ltd.
Upon successful completion, you will attain a Level 3 qualification as a Customer Service Specialist.
The program spans a duration of 15-18 months.
Training will be conducted remotely through webinars and supplemented by occasional in-person visits to your workplace.
Qualifications required
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.
If you do not have the required grades your application will not be considered.
Skills required
- Listening
- Communication
- Basic Writing
- Telephone
- IT
- No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
Prospects
- Permanent role upon successful & satisfactory completion of the apprenticeship.
- Employee car scheme upon qualification and many other staff benefits.
- Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor
Qualification / Standard : ST0071 Customer service specialist
Duration 18months
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Apprentice Customer Service Specialist Level 3 - Nissan - Stockton-On-Tees (Apprenticeship) employer: GetMyFirstJob Ltd
Contact Detail:
GetMyFirstJob Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Specialist Level 3 - Nissan - Stockton-On-Tees (Apprenticeship)
✨Tip Number 1
Get to know the company! Research Nissan and Robert Bosch Ltd. Understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock interview with a friend or family member. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Customer Service Specialist Level 3 - Nissan - Stockton-On-Tees (Apprenticeship)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're excited about customer service and the automotive industry. Share any experiences or interests that highlight your enthusiasm – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid unnecessary jargon. This makes it easier for us to see your potential right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GetMyFirstJob Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great service and be ready to share examples of how you've provided excellent service in the past, even if it's from a different context.
✨Show Your Interest in the Automotive Industry
Demonstrate your enthusiasm for the automotive sector. Research Nissan and their values, and be prepared to discuss why you want to work in this industry specifically. This will show that you're genuinely interested in the role.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Customer Service Specialist. Prepare answers for questions like how you would handle a difficult customer or how you would ensure high service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the training process, team dynamics, or what success looks like in this role. It shows you're engaged and serious about the opportunity.