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- Tasks: Ensure safe loading and unloading of vehicles while providing top-notch customer service.
- Company: Dynamic transportation company in Folkestone with a focus on safety and service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Join a team that values safety and customer satisfaction in a vibrant work environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Work in a 24/7 shift schedule with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A transportation company in Folkestone is seeking a Customer Service Agent (Train Crew) to ensure safe loading and unloading of vehicles on Eurotunnel Passenger Shuttles.
Responsibilities include:
- Conducting safety patrols
- Providing customer service
- Managing onboard incidents
Candidates must have:
- Strong communication skills
- Experience in a customer-facing environment
- The ability to work in a 24/7 shift schedule
The role requires adhering to safety and operational policies throughout all duties.
Shuttle Passenger Crew — Safety, Service & Onboard Support in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shuttle Passenger Crew — Safety, Service & Onboard Support in Folkestone
✨Tip Number 1
Get to know the company! Research their values and mission, especially around safety and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers and ensuring their safety, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready for shift work! Familiarise yourself with the demands of a 24/7 schedule. Mention your flexibility and willingness to adapt during interviews, as this shows you're committed to the role and can handle the unique challenges it presents.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen on joining our team, which is always a plus in our books!
We think you need these skills to ace Shuttle Passenger Crew — Safety, Service & Onboard Support in Folkestone
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in customer-facing roles. We want to see how you’ve handled tricky situations and provided top-notch service, especially in a fast-paced environment like ours.
Safety First!: Since safety is a big part of the role, don’t forget to mention any relevant training or experience you have with safety protocols. We love candidates who take safety seriously and can demonstrate their commitment to it.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Avoid jargon unless it’s relevant to the role – we want to know you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Getlink
✨Know Your Safety Protocols
Familiarise yourself with safety procedures relevant to the role. Be prepared to discuss how you would handle various scenarios, such as managing onboard incidents or conducting safety patrols. This shows that you take safety seriously and understand its importance in the job.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided excellent customer service. Whether it was resolving a complaint or assisting a customer in need, having these stories ready will demonstrate your ability to thrive in a customer-facing environment.
✨Emphasise Flexibility and Teamwork
Since the role involves working in a 24/7 shift schedule, highlight your flexibility and willingness to adapt. Discuss any previous experiences where you worked as part of a team, especially in high-pressure situations, to show that you can collaborate effectively with others.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or what a typical day looks like for a Shuttle Passenger Crew member. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
