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- Tasks: Collect tolls, verify tickets, and ensure safe vehicle loading for on-time departures.
- Company: Join a dynamic team in the transport industry with a focus on customer service.
- Benefits: Gain valuable experience, flexible hours, and a chance to work outdoors.
- Why this job: Be part of a team that ensures smooth travel experiences for passengers.
- Qualifications: GCSE-level education, strong communication skills, and cash-handling experience.
- Other info: Seasonal role with opportunities for growth and development.
The predicted salary is between 20000 - 25000 £ per year.
Collect correct tolls payable from passengers. Verify and check prepaid tickets. Process account holders’ cards, tickets, and credit/debit payments. Apply the company’s conditions of carriage appropriately. Follow Health & Safety procedures and report any incidents promptly. Support environmental procedures, including waste‑disposal standards. Ensure vehicles are loaded onto shuttles safely and in accordance with loading instructions. Contribute to fully loaded and on‑time departures.
Qualifications and Experience
- GCSE‑level education or equivalent.
- Excellent communication skills.
- Experience working in a customer‑facing environment.
- Cash‑handling experience.
- Ability to speak a second modern European language (desirable).
- Valid UK driving licence.
- Strong adherence to procedures.
- Good timekeeping and attendance.
- A positive team approach.
- Initiative and a proactive mindset.
If you are interested in applying, please submit your application online by Friday 10th April 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
Contract duration: 3 months
Contract Type: Seasonal
Seasonal Passenger Customer Service Agent (CSA) in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Passenger Customer Service Agent (CSA) in Folkestone
✨Tip Number 1
Get to know the company! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly express yourself and handle potential scenarios. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital age.
We think you need these skills to ace Seasonal Passenger Customer Service Agent (CSA) in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially in customer service and cash handling. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role is all about interacting with passengers, let your excellent communication skills shine through in your application. Use clear and friendly language to convey your enthusiasm for the position.
Highlight Your Team Spirit: We love a positive team approach! Mention any experiences where you worked well in a team or took the initiative to help others. It shows us you're a great fit for our culture.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so hop onto our website and apply as soon as you can!
How to prepare for a job interview at Getlink
✨Know Your Stuff
Make sure you understand the role of a Seasonal Passenger Customer Service Agent inside out. Familiarise yourself with the key responsibilities like cash handling, ticket verification, and health & safety procedures. This will help you answer questions confidently and show that you're serious about the job.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to engage with passengers effectively.
✨Be Proactive and Positive
Employers love candidates who show initiative and a positive attitude. During the interview, share instances where you took the lead in a situation or contributed to a team effort. This will highlight your proactive mindset and team spirit, which are essential for this position.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and are serious about the role. Plus, it sets a professional tone right from the start.