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- Tasks: Ensure safe and high-quality experiences for passengers on Eurotunnel shuttles.
- Company: Leading UK transportation company with a focus on customer care.
- Benefits: Dynamic 24/7 work environment and opportunities for personal growth.
- Why this job: Join a team that values safety and customer satisfaction in a fast-paced setting.
- Qualifications: Strong education, excellent customer service skills, and calmness under pressure.
- Other info: Perfect for those who thrive in teamwork and dynamic environments.
The predicted salary is between 27000 - 45000 £ per year.
A leading transportation company in the UK is seeking a Customer Service Agent (Train Crew) to ensure safe and high-quality customer experiences on Eurotunnel Passenger Shuttles.
Responsibilities include:
- Directing vehicle loading
- Conducting safety patrols
- Responding to customer queries
Candidates should have:
- A strong standard of education
- Exemplary customer service skills
- The ability to remain calm under pressure
This role requires a team-player mindset and offers a dynamic 24/7 work environment.
Passenger Shuttle Safety & Customer Care Agent in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Shuttle Safety & Customer Care Agent in Folkestone
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or customer queries. Role-playing with a friend can help you feel more confident and prepared for those tough questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Passenger Shuttle Safety & Customer Care Agent in Folkestone
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your experiences align with the responsibilities of directing vehicle loading and conducting safety patrols. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Getlink
✨Know the Company Inside Out
Before your interview, make sure you research the transportation company thoroughly. Understand their values, mission, and the specifics of the Eurotunnel Passenger Shuttles. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial for a role that focuses on ensuring high-quality customer experiences.
✨Demonstrate Team Spirit
Since this role requires a team-player mindset, be ready to discuss how you've successfully worked in teams before. Share specific instances where collaboration led to positive outcomes, especially in high-pressure situations, as this will resonate well with the interviewers.
✨Stay Calm Under Pressure
Given the dynamic 24/7 work environment, it's important to convey your ability to remain calm under pressure. Prepare to discuss scenarios where you had to manage stress effectively, and highlight any strategies you use to maintain composure in challenging situations.
