Salary: Circa £38,000 plus an attractive benefits package
Candidates must be available to work a 24/7 rotating shift pattern, including days, nights and weekends.
Based at Folkestone Services, the Customs Coordinator is responsible for processing customs documentation accurately and efficiently, while providing a professional and helpful service to drivers using our facilities. The role combines customs administration with face-to-face customer service, providing assistance to drivers while ensuring customs processes and site procedures are followed accurately.
Key Responsibilities
Ensure all customs documentation is accurately entered into the designated customs systems
Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.
Follow processes using relevant software
Guide drivers through payment options and troubleshoot issues with payment terminals.
Undertake seals checks when necessary
Liaise with Border Force and other government departments
Finalising files in a timely manner
Report any systems issues / incidents
Report any accidents, security breaches, or health & safety concerns.
Work with on-site security contractors
Liaise with all parties relevant for on-site examination
Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.
Provide support with customs declaration completion
Undertake audit of on-site arrivals
Job requirements
Previous administrative and customer service experience.
Knowledge of customs procedures and/or experience working with customs systems is desirable
Strong attention to detail and the ability to process information accurately.
Confident using computer systems and able to learn new software and processes quickly.
Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers, including individuals whose first language is not English.
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Customs Coordinator in Folkestone employer: Getlink
Getlink is an exceptional employer that prioritises the development of its employees through a culture of continuous improvement and operational excellence. Located in a dynamic environment, we offer competitive benefits, a strong focus on safety and compliance, and ample opportunities for professional growth within our technical teams. Join us to be part of a forward-thinking organisation that values your contributions and fosters a collaborative work atmosphere.
