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- Tasks: Ensure safe and smooth journeys for customers on Eurotunnel Passenger Shuttles.
- Company: Join a leading company in the transport sector focused on customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences every day.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Work in a fast-paced environment with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
As part of the UK Customer Services Division, the Customer Service Agent (Train Crew) plays a key role in delivering safe, smooth and high‑quality customer experiences on Eurotunnel Passenger Shuttles. The role involves directing the loading and unloading of vehicles, carrying out on‑board safety patrols, managing customer interactions, and responding to incidents in line with safety procedures.
- Safely load and unload vehicles onto Passenger Shuttles in accordance with operational procedures.
- Carry out safety patrols, including monitoring fire detection systems and identifying onboard anomalies.
- Provide excellent customer service, responding to customer needs and enquiries throughout the journey.
- Conduct Electric Vehicle (EV) location checks on board.
- Report faults and undertake corrective actions where possible.
- Follow procedures to manage onboard incidents and lead safe evacuations if required.
- Provide First Aid when trained and complete first‑level incident/accident reporting.
- Adhere to Eurotunnel safety, environmental and operational policies at all times.
Qualifications & Experience
- Essential
- Good standard of education with strong written and verbal English skills.
- Experience in a customer‑facing environment with strong customer service delivery skills.
- Ability to communicate clearly and effectively with customers and colleagues.
- Demonstrated ability to remain calm under pressure and work effectively in a 24/7 shift environment.
- Team‑player mindset with strong initiative and autonomy.
- Experience in operational or commercial environments.
Customer Service Agent (CSA Train Crew) in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA Train Crew) in Folkestone
✨Tip Number 1
Get to know the company! Research Eurotunnel and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Eurotunnel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and want to be part of the Eurotunnel family.
We think you need these skills to ace Customer Service Agent (CSA Train Crew) in Folkestone
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to deliver excellent service, so share specific examples that demonstrate your skills.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Demonstrate Your Team Spirit: Since we’re all about teamwork here at StudySmarter, let us know how you’ve collaborated with others in past roles. Share stories that show your ability to work effectively in a team and support your colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Getlink
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Agent (Train Crew). Familiarise yourself with the tasks like loading and unloading vehicles, conducting safety patrols, and managing customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you had to handle difficult situations or respond to customer needs effectively. This will demonstrate your ability to communicate clearly and remain calm under pressure, which is crucial for this position.
✨Brush Up on Safety Procedures
Since safety is a top priority in this role, make sure you’re familiar with basic safety protocols and emergency procedures. You might be asked how you would handle specific incidents, so having a solid understanding of these procedures will show that you take safety seriously and are ready to act if needed.
✨Be a Team Player
Highlight your ability to work well in a team and your initiative. Think of examples where you’ve collaborated with others or taken the lead in a situation. This will resonate well, as the role requires a team-player mindset and the ability to work autonomously in a fast-paced environment.
