At a Glance
- Tasks: Ensure safe loading and unloading of vehicles while providing top-notch customer service.
- Company: Join a leading team in the Eurotunnel Passenger Shuttles.
- Benefits: Enjoy a permanent contract with competitive pay and shift flexibility.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Be part of a dynamic environment where you can make a real difference for customers.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
As part of the UK Customer Services Division, the Customer Service Agent (Train Crew) plays a key role in delivering safe, smooth and high-quality customer experiences on Eurotunnel Passenger Shuttles. The role involves directing the loading and unloading of vehicles, carrying out on-board safety patrols, managing customer interactions, and responding to incidents in line with safety procedures.
- Safely load and unload vehicles onto Passenger Shuttles in accordance with operational procedures.
- Carry out safety patrols, including monitoring fire detection systems and identifying onboard anomalies.
- Provide excellent customer service, responding to customer needs and enquiries throughout the journey.
- Conduct Electric Vehicle (EV) location checks on board.
- Maintain cleanliness and presentation standards within the allocated work area.
- Report faults and undertake corrective actions where possible.
- Follow procedures to manage onboard incidents and lead safe evacuations if required.
- Provide First Aid when trained and complete first-level incident/accident reporting.
- Adhere to Eurotunnel safety, environmental and operational policies at all times.
Qualifications & Experience
- Essential: Good standard of education with strong written and verbal English skills.
- Experience in a customer-facing environment with strong customer service delivery skills.
- Ability to communicate clearly and effectively with customers and colleagues.
- Demonstrated ability to remain calm under pressure and work effectively in a 24/7 shift environment.
- Team-player mindset with strong initiative and autonomy.
- Desirable: Experience in operational or commercial environments.
- Language skills: knowledge of French or another European language.
Please submit your application online by Monday 16th February 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
CSA (Train Crew) in Folkestone employer: Getlink
As a key player in the UK Customer Services Division, our company offers a dynamic and supportive work environment for Customer Service Agents (Train Crew) at Eurotunnel. Employees benefit from comprehensive training, opportunities for career advancement, and a strong emphasis on safety and customer satisfaction, all while working in a vibrant, multicultural setting that values teamwork and initiative. Join us to be part of a dedicated team that ensures every journey is safe and enjoyable for our passengers.
StudySmarter Expert Advice🤫
We think this is how you could land CSA (Train Crew) in Folkestone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Getlink. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Getlink before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSA (Train Crew) in Folkestone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Getlink:Your cover letter is your chance to shine! Tell us why you want to work at Getlink specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Getlink!
How to prepare for a job interview at Getlink
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
