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- Tasks: Ensure safe loading and unloading of vehicles while providing top-notch customer service.
- Company: Join a leading team in the Eurotunnel Passenger Shuttles.
- Benefits: Enjoy a permanent contract with competitive pay and shift flexibility.
- Why this job: Be part of a dynamic environment where you can make a real difference for customers.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
As part of the UK Customer Services Division, the Customer Service Agent (Train Crew) plays a key role in delivering safe, smooth and high-quality customer experiences on Eurotunnel Passenger Shuttles. The role involves directing the loading and unloading of vehicles, carrying out on-board safety patrols, managing customer interactions, and responding to incidents in line with safety procedures.
- Safely load and unload vehicles onto Passenger Shuttles in accordance with operational procedures.
- Carry out safety patrols, including monitoring fire detection systems and identifying onboard anomalies.
- Provide excellent customer service, responding to customer needs and enquiries throughout the journey.
- Conduct Electric Vehicle (EV) location checks on board.
- Maintain cleanliness and presentation standards within the allocated work area.
- Report faults and undertake corrective actions where possible.
- Follow procedures to manage onboard incidents and lead safe evacuations if required.
- Provide First Aid when trained and complete first-level incident/accident reporting.
- Adhere to Eurotunnel safety, environmental and operational policies at all times.
Qualifications & Experience
- Essential: Good standard of education with strong written and verbal English skills.
- Experience in a customer-facing environment with strong customer service delivery skills.
- Ability to communicate clearly and effectively with customers and colleagues.
- Demonstrated ability to remain calm under pressure and work effectively in a 24/7 shift environment.
- Team-player mindset with strong initiative and autonomy.
- Desirable: Experience in operational or commercial environments.
- Language skills: knowledge of French or another European language.
Please submit your application online by Monday 16th February 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
CSA (Train Crew) in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSA (Train Crew) in Folkestone
✨Tip Number 1
Get to know the company! Research Eurotunnel and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle various incidents on board, like managing a difficult customer or responding to an emergency. Having these examples ready will impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace CSA (Train Crew) in Folkestone
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to deliver excellent service, so share specific examples that demonstrate your skills!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the job description. Mention how your skills align with the responsibilities of the CSA role, especially around safety and customer interaction.
Apply Early!: We encourage you to apply as soon as possible through our website. The sooner you get your application in, the better your chances are, as we might close the vacancy early if we receive enough applications!
How to prepare for a job interview at Getlink
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Agent (Train Crew). Familiarise yourself with the operational procedures, safety protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you had to manage difficult customers or resolve issues under pressure. Highlighting these skills will demonstrate your ability to handle the demands of the job.
✨Stay Calm and Collected
Since the role involves working in a 24/7 shift environment, it's crucial to convey your ability to remain calm under pressure. Be ready to discuss how you've managed stressful situations in the past and how you can maintain a positive attitude while ensuring customer safety and satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
