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- Tasks: Provide technical support and enhance business applications for Eurotunnel's IT department.
- Company: Join a leading company in the transport sector with a focus on innovation.
- Benefits: Enjoy a permanent contract, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by solving problems and improving user experiences.
- Qualifications: Bachelor's degree in IT or related field; 2 years of application support experience.
- Other info: Collaborative environment with potential for career advancement and skill development.
The predicted salary is between 30000 - 50000 £ per year.
The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel’s IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users.
Responsibilities
- Technical Support: Respond to and resolve application support requests promptly and effectively.
- Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions.
- User Assistance: Provide guidance and training to users on application functionality.
- Incident Management: Log, track, and resolve incidents using the support system.
- Collaboration: Work with development teams, business stakeholders, and IT technical teams to resolve complex issues and enhance application performance.
- Documentation: Maintain accurate support documentation, including user guides and troubleshooting procedures.
- Continuous Improvement: Identify and implement opportunities for process and service enhancements.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Relevant certifications (e.g., ITIL Foundation, Microsoft technologies) are advantageous.
Experience and Skills
- Minimum of 2 years in application support or a similar technical role.
- Strong troubleshooting skills for software applications.
- Knowledge of web applications (.NET) and SQL language.
- Excellent communication skills to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities, including working on unfamiliar systems.
- Ability to work collaboratively within cross-functional teams.
Preferred
- Experience with web applications, cloud environments, and CRM systems.
- Ability to understand (read/speak) French is a plus.
If you are interested in applying, please submit your application online by Monday 9th February 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
Application Support Specialist in Folkestone employer: Getlink
Contact Detail:
Getlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist in Folkestone
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to application support and technical troubleshooting to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects or have experience with web applications and SQL, be ready to discuss them in detail. Real-life examples can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Specialist in Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your technical skills, especially in troubleshooting and user assistance, and don’t forget to mention any relevant certifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with web applications and how you can contribute to system improvements at Eurotunnel.
Show Off Your Communication Skills: Since you'll be assisting users and collaborating with teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show that you can explain technical concepts to non-technical users.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so head over to our website and apply as soon as you can!
How to prepare for a job interview at Getlink
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around web applications and SQL. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your problem-solving abilities.
✨Show Off Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Think of examples where you've successfully helped users understand an application issue.
✨Demonstrate Your Collaborative Spirit
Prepare to talk about times when you've worked with cross-functional teams. Highlight how you contributed to resolving issues or improving processes, as collaboration is key in this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to application support. Think through how you would diagnose and resolve issues, and be prepared to explain your thought process clearly.
