Field Service Engineer - Surgical Workplaces in Newcastle

With a passion for life, join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Job Purpose:

To effectively carry out routine service and testing on a range of Getinge's products, establishing and maintaining good customer relations by demonstrating a professional approach to work.

Key duties and responsibilities:

• To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
• To carry out routine servicing of equipment.
• To carry out routine validation of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
• To carry out electrical/mechanical fault finding of equipment.
• To carry out calibration of equipment, where necessary.
• To maintain adequate stock levels of spare parts.
• To produce quality documentation for submission to the customer.
• To maintain regular communication with the internal Service Department.
• To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition.
• To report all faulty equipment or equipment out of calibration to Service Supervisor.
• To ensure that correct returns and non-conformance report procedures are followed.
• To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
• To ensure safe and tidy working including use of protective footwear, work wear and hard hats where required for local site working.
• To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
• To provide sales leads to Service/Sales Manager.

Quality System Duties and Responsibilities:

• To read and comply with the company rules for employees.
• To read and comply with current relevant legislative documentation.
• To read and comply with the company policy on Health & Safety at Work.
• To read and comply with the company policy and procedures on Quality Management Systems.
• To co-operate readily, politely and amicably with other company personnel.

Qualifications:

• City & Guilds Level 3 or an equivalent qualification in electrical or mechanical engineering (desirable).
• HTM01-01 certification (desirable).

Knowledge/experience:

• Previous knowledge and experience in the service and validation of washer-disinfectors and autoclaves to the appropriate standards (desirable).

Personal qualities:

• Self-motivated.
• Flexible and able to adapt under pressure in a dynamic and changing environment.
• Genuine interest in people and to be able to deal with customers in a friendly manner.

About us:

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.