Senior Digital Product Owner in Newcastle upon Tyne

As a Senior Digital Product Owner, you will play a pivotal role in shaping the future of our Credit Card proposition at a time of significant growth and transformation. With ambitious objectives to deliver alongside a major integration programme, this role offers the opportunity to focus on driving Tribe outcomes that deliver meaningful, measurable improvements for our customers over the next two years. You will set and lead a clear product vision and strategy, translating it into tangible outcomes aligned to key business goals such as cost and call reduction, improved Smile Scores and increased digital adoption.

Leading and developing Product Owners, you will combine a strong grasp of Agile delivery, digital products and financial services with deep customer insight, using your problem‑solving skills to guide teams towards high‑quality solutions. Your ability to communicate complex ideas clearly, manage stakeholder expectations and articulate value focused trade‑offs will be critical to success. Working collaboratively across the Bank, you will build strong relationships with other Tribes, Squads and key partners to deliver consistent, high‑quality digital experiences that enhance Nationwide’s brand and reputation.

This established role, with a strong focus on the Credit Card App and digital onboarding journeys, works closely with colleagues across Business Operations, Human Centred Design and Chief Information Office (CIO) to turn product vision into reality and deliver better outcomes for our members through existing digital channels. This is a 12‑month Fixed Term Contract. At Nationwide, we offer hybrid working wherever possible. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you’ll be located at our nearest regional hub. You will need to regularly connect with colleagues for collaboration events in one of our sites, anticipated twice a month in either Chester, Gosforth or Glasgow.

You will take end‑to‑end ownership of the product, bringing a clear vision to life and guiding it through every stage of its lifecycle. This includes sharing progress and outcomes with the Tribe and senior stakeholders, making informed product decisions, and ensuring everything we deliver is focused on creating positive, meaningful outcomes for our members. Working closely with the squads, you will shape and maintain the overarching roadmap, plan and prioritise work, and ensure backlogs, work streams, and epics are aligned to the wider product vision.

By synchronising closely with Product Owners, you will keep delivery focused, transparent, and connected to strategic goals, while maintaining momentum across multiple initiatives. You will also play an important people leadership role, fostering a culture of trust, confidence, and motivation within the Tribe. Acting as an escalation point for Product Owners, you will help remove blockers and navigate complexity, while representing the Product team confidently across the broader organisation and with senior leadership to champion progress, value, and impact.

About you: Proven experience leading an agile Tribe and managing Product Owners, or operating as a Senior Product Owner within a squad, with a strong track record of delivering outcomes aligned to strategic goals. Confidence working with digital technologies, including mobile apps and brochure‑ware, enabling you to engage credibly with engineering teams, understand technical decisions, and assess risks and dependencies effectively. Excellent communication skills, with the ability to translate complex concepts and trade‑offs into clear, compelling narratives tailored to different audiences, manage challenging stakeholders with confidence, and ensure alignment across functions with a consistent focus on member value.

Strong leadership and influencing skills, with the ability to engage, motivate and align a diverse range of stakeholders across the business to drive shared ownership and momentum. A challenger mindset with a genuine passion for change, continuously questioning the status quo, encouraging innovative thinking, and embracing new ways of working to unlock better solutions and outcomes.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

The extras you’ll get: 30 days holiday, pro rata; Access to private medical insurance; A highly competitive pension to help you build a strong foundation for retirement; Access to an annual performance‑related bonus; Training and development to help you progress your career; A great selection of additional benefits through our salary sacrifice scheme; Life assurance to provide peace of mind for you and your loved ones in the event of your death; Wellhub – access to a range of free and paid options for health and wellness; Up to 2 days of paid volunteering a year.