At a Glance
- Tasks: Lead and innovate Nando’s digital product strategy and delivery across multiple markets.
- Company: Join Nando’s, a vibrant brand focused on creating memorable experiences.
- Benefits: Competitive salary, career growth, and a chance to shape tech culture.
- Other info: Be part of a collaborative team that values innovation and community.
- Why this job: Make a real impact in a dynamic environment while driving digital transformation.
- Qualifications: 10+ years in tech leadership and experience with complex portfolios.
The predicted salary is between 80000 - 100000 € per year.
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
Role Purpose
The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services. This role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team, the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando’s with a product‑led, agile and internationally scalable team.
Key Responsibilities:
- Own the end‑to‑end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation.
- As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives.
- Support the Technology Director in representing Technology at the Leadership Team.
- Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities.
- Balance user, operational, commercial and technical needs in shaping portfolio direction.
- Ensure demonstrable value release into the business.
- Full accountability for the price‑performance of digital products and the return on investment of their delivery.
- Drive clear articulation of technology value to the wider business.
- Lead the strategic planning of tech products, systems and services — establishing a forward‑looking, multi‑year view.
- Continuously assess portfolio health, prioritisation and commercial impact.
- Maintain accountability for roadmap delivery across multiple teams and domains.
- Remove systemic blockers and manage enterprise‑level risk.
- Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors.
- Ensure scalable, secure and resilient product architecture in partnership with engineering leadership.
- Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI.
- Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally.
- Ensure global scalability is considered in portfolio decisions.
- Stay ahead of industry trends, emerging technologies and innovation.
- Evolve and enhance the product operating model including structure, roles, governance and communities.
- Drive capability development across the product discipline.
- Line manage, coach and grow Product Managers and Delivery Leads.
- Lead recruitment strategy, team mobilisation and succession planning.
- Shape and strengthen product career pathways.
- Partner with senior business stakeholders to align roadmaps to business outcomes and co‑own value delivery.
- Foster strong cross‑functional collaboration across Tech and the wider business.
- Surface, articulate and evidence the value added by technology.
- Play a leading role in shaping Tech culture and supporting broader business transformation.
The candidate should possess / be:
- Enterprise‑level Product Strategy Portfolio & Value Management
- Commercial & Financial Acumen
- Strong understanding of Technology Fundamentals
- Scaled Agile & Modern Product Delivery
- Service Management & Product Support Models
- Vendor & Third‑Party Management
- Data & Insight‑led Decision Making
- Organisational Design & Capability Building
- Senior Stakeholder Influence
- People Leadership & Coaching
Experience:
- 10+ years in senior product, technology or delivery leadership roles
- 5+ years leading and developing senior managers
- Experience leading large, complex and business‑critical technology portfolios
- Proven experience in organisations undergoing digital transformation
- Experience delivering products/services across multiple markets desirable
- Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential
Head of Digital Products & Delivery employer: Getecube
Nando’s is an exceptional employer, offering a vibrant work culture that prioritises the well-being and growth of its employees. Located in Putney, this role as Head of Digital Products & Delivery provides a unique opportunity to lead a high-performing team in shaping innovative digital solutions while contributing to Nando’s mission of creating lasting happiness for all stakeholders. With a strong focus on employee development, collaboration, and a commitment to community engagement, Nando’s fosters an environment where talent can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Products & Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities at Nando’s or elsewhere.
✨Tip Number 2
Prepare for interviews by researching Nando’s culture and values. Understand their mission of 'Changing Lives Together' and think about how your experience aligns with that. Be ready to share examples of how you've driven digital product success in previous roles.
✨Tip Number 3
Showcase your leadership skills! As a Head of Digital Products & Delivery, you’ll need to demonstrate your ability to manage teams and drive strategic initiatives. Prepare stories that highlight your experience in leading high-performing teams and delivering value through technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Nando’s family.
We think you need these skills to ace Head of Digital Products & Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Digital Products & Delivery role. Highlight your leadership in technology portfolios and any experience with digital transformation to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for Nando’s. Share your passion for creating memorable experiences and how your background in product strategy can help shape our digital future.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven value in previous roles, especially in managing complex technology portfolios.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Getecube
✨Know Your Digital Products Inside Out
Before the interview, dive deep into Nando’s digital products and services. Understand their current offerings, recent updates, and how they align with the company's mission of creating memorable experiences. This knowledge will help you articulate how your experience can enhance their portfolio.
✨Showcase Your Leadership Style
As a candidate for the Head of Digital Products & Delivery, it's crucial to demonstrate your leadership approach. Prepare examples of how you've successfully led teams through complex projects, focusing on collaboration and alignment with business strategies. Highlight your coaching methods and how you've developed talent in previous roles.
✨Align with Business Strategy
Familiarise yourself with Nando’s business strategy and how technology plays a role in achieving their goals. Be ready to discuss how you would ensure that the digital product roadmap aligns with these objectives, showcasing your ability to balance user needs with commercial outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about potential challenges in managing a large technology portfolio and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
