At a Glance
- Tasks: Lead digital product growth for Western Union's European remittance business and enhance customer experiences.
- Company: Join a global leader in digital payments with a focus on innovation and customer engagement.
- Benefits: Competitive salary, career development opportunities, and a chance to shape the future of digital finance.
- Other info: Be part of a dynamic team that values collaboration and diversity in a fast-paced environment.
- Why this job: Make a real impact on how people send money across Europe and drive digital transformation.
- Qualifications: 12+ years in B2C digital payments with a strong understanding of consumer behaviour and data-driven decision making.
The predicted salary is between 100000 - 150000 € per year.
This role is responsible for driving digital growth across Western Union’s European B2C remittance business by creating and delivering a corridor-driven product roadmap. This leader owns the end-to-end consumer digital experience for senders, including digital wallet capabilities, and is accountable for transaction volume, revenue growth, and customer lifetime value across priority corridors. This role requires a deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities
- Own the European B2C remittance and digital wallet product roadmap with explicit accountability for corridor-level transaction growth, activation, retention and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
Role Requirements
- 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in consumer payments, cross-border remittances, digital wallets or regulated fintech environments.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills.
- Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams.
- Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Product – Europe employer: Getecube
At Western Union, we pride ourselves on being an exceptional employer, particularly for the Director, Digital Product role in Europe. Our dynamic work culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development. With a focus on driving digital transformation in the remittance space, we offer a unique chance to make a meaningful impact while enjoying competitive benefits and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Digital Product – Europe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital wallet strategy and how it fits into the European market. We want you to show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around driving transaction growth and customer engagement. We believe that a confident presentation can make all the difference in standing out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director, Digital Product – Europe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in B2C digital payments and remittance, especially any successes you've had in scaling digital wallet solutions in Europe. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth and how your understanding of European customer behaviours can help us create amazing product experiences. Keep it engaging and relevant!
Showcase Your Data Skills:Since this role involves a lot of data-driven decision making, make sure to highlight your experience with metrics and KPIs. Share specific examples of how you've used data to drive transaction volume or customer retention in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Getecube
✨Know Your Numbers
For a role like Director, Digital Product, it's crucial to come prepared with data. Understand key metrics related to digital wallets and remittance transactions. Be ready to discuss how you've used data to drive growth in previous roles, as this will show your analytical skills and understanding of the market.
✨Showcase Your Leadership Style
This position requires leading a team and collaborating across functions. Prepare examples that highlight your leadership style, particularly how you've built high-performing teams and fostered collaboration. Think about specific challenges you've faced and how you navigated them to achieve success.
✨Understand the European Market
Since this role focuses on the European B2C remittance business, make sure you have a solid grasp of customer behaviours in different corridors. Research recent trends and be ready to discuss how these insights can inform product development and strategy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges related to wallet adoption or compliance issues and how you would address them. This will demonstrate your strategic thinking and readiness to tackle real-world problems.
