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For Companies At a Glance
- Tasks: Resolve escalated credit control disputes and support partner relationships.
- Company: GetAgent, a growing team transforming the home selling experience.
- Benefits: £36,000 salary, private medical cover, hybrid working, and generous holiday.
- Why this job: Join a dynamic team making a real impact in the property market.
- Qualifications: Experience in resolving client disputes and strong relationship-building skills.
- Other info: Exciting growth opportunities and a supportive, friendly work culture.
The predicted salary is between 28800 - 43200 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You’ll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams.
What You'll Be Doing
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
What We'll Need From You
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport.
- Resilience.
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner.
- Good negotiation skills.
- Excellent written and numerical skills.
- Ability to think on your feet and respond to problems.
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach.
What's In It For You
- Salary: £36,000
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.
- Holiday: 25 days + BH
Join a growing company at an extremely exciting point in our journey. Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
Senior Credit Controller employer: GetAgent
Contact Detail:
GetAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control and dispute resolution. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved escalated issues or improved processes. This will demonstrate your ability to handle the challenges of the role at GetAgent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our amazing team at GetAgent.
We think you need these skills to ace Senior Credit Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Credit Controller role. Highlight your experience with escalated disputes and B2B relationships, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s negotiating a resolution or mentoring a team, we want to see how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This reflects the clarity we value in communication at GetAgent.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GetAgent
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit control and dispute resolution. Brush up on your knowledge about B2B relationships and how to handle escalated complaints. This will show that you're not just interested in the role but also prepared to tackle the challenges it brings.
✨Showcase Your Empathy
As a Senior Credit Controller, you'll need to demonstrate professionalism and empathy. During the interview, share examples of how you've successfully resolved disputes in the past while keeping the client's feelings in mind. This will highlight your ability to build rapport and maintain strong partner relationships.
✨Be Ready to Think on Your Feet
Expect some scenario-based questions where you’ll need to think quickly. Practice articulating your thought process when faced with complex issues or complaints. This will showcase your problem-solving skills and your ability to gather necessary information for decision-making.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to credit control and how they handle escalations. This not only shows your interest in the role but also gives you insight into their processes. It’s a great way to demonstrate your proactive mindset and willingness to contribute to process improvements.
