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For Companies At a Glance
- Tasks: Resolve escalated invoice disputes and maintain strong partner relationships.
- Company: GetAgent, a growing team transforming the home selling experience.
- Benefits: £36,000 salary, private medical cover, hybrid working, and generous holiday.
- Why this job: Join a dynamic team making a real impact in the property market.
- Qualifications: Experience in resolving client disputes and building B2B relationships.
- Other info: Mentor others while enjoying a supportive and friendly work culture.
The predicted salary is between 28800 - 43200 £ per year.
Selling your home shouldn't feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You'll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams.
What You'll Be Doing
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
What We'll Need From You
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport.
- Resilience.
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner.
- Good negotiation skills.
- Excellent written and numerical skills.
- Ability to think on your feet and respond to problems.
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach.
What's In It For You
- Salary: £36,000
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.
- Holiday: 25 days + BH
- Join a growing company at an extremely exciting point in our journey.
- Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
Senior Credit Controller in London employer: GetAgent
Contact Detail:
GetAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control and dispute resolution. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved escalated issues or improved processes. This will demonstrate your value and fit for the role at GetAgent.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our amazing team at GetAgent.
We think you need these skills to ace Senior Credit Controller in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in resolving escalated issues and disputes. We want to see how you've tackled complex cases before, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your thought process and decision-making abilities.
Demonstrate Empathy: Since you'll be dealing with partner complaints, it's important to show that you can handle situations with professionalism and empathy. Share instances where you've successfully built rapport and resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GetAgent
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit control and the specific challenges faced in B2B environments. Brush up on common disputes and resolutions, as well as GetAgent's approach to customer service. This will show that you're not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Empathy
As a Senior Credit Controller, you'll need to handle escalated complaints with care. Prepare examples from your past experiences where you've successfully resolved disputes while maintaining strong relationships. Highlight your active listening skills and how you ensure partners feel valued and heard.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific scenarios involving complex issues or disputes. Think through potential case studies beforehand and be ready to present your thought process clearly. This will demonstrate your ability to think on your feet and provide logical solutions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about the current challenges the credit control team faces or how they measure success in partner relationships. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
