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For Companies At a Glance
- Tasks: Resolve client disputes and enhance partner relationships while supporting the team.
- Company: GetAgent, a dynamic company transforming the home selling experience.
- Benefits: £36,000 salary, private medical cover, wellness perks, and hybrid working.
- Why this job: Join a growing team and make a real impact in the property industry.
- Qualifications: Experience in resolving client issues and strong relationship-building skills.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 90+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
As a Client Resolution & Accounts Specialist at GetAgent, you will be the go‑to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You’ll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and Operations teams.
What You'll be doing
- Serve as a dedicated point of contact for escalated payment issues, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach the wider team on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
What we'll need from you
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- A strong customer experience / account management mindset - with a focus on building and strengthening relationships.
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner.
- Solutions focused approach - Comfortable with negotiating and trade off's.
- Excellent written and numerical skills.
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach.
What's in it for you
- Salary: £36,000
- Benefits: Private Medical Cover + Wellness Perks via Vitality, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.
- Holiday: 25 days + BH
- Join a growing company at an extremely exciting point in our journey.
Client Resolution & Accounts Specialist in London employer: GetAgent
Contact Detail:
GetAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Resolution & Accounts Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at GetAgent on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Resolution & Accounts Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to conflict resolution and customer service. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and how you handle escalated issues.
✨Tip Number 3
Showcase your empathy and professionalism during interviews. Remember, this role is all about building relationships and resolving disputes, so let your personality shine through while demonstrating your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at GetAgent.
We think you need these skills to ace Client Resolution & Accounts Specialist in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Client Resolution & Accounts Specialist role. Highlight your experience with escalated issues and how you've built strong relationships in the past. We love seeing relevant examples!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at GetAgent
✨Know Your Stuff
Before the interview, make sure you understand GetAgent's mission and how they support homeowners. Familiarise yourself with common issues in property sales and think about how your experience can help resolve these challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved escalated disputes or complaints. Be ready to discuss your thought process and the steps you took to reach a resolution, highlighting your analytical skills.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you value communication and are focused on understanding others' perspectives.
✨Emphasise Relationship Building
Talk about your approach to building strong relationships with clients and partners. Share specific strategies you've used in the past to maintain positive interactions, as this role is all about fostering trust and collaboration.