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For Companies At a Glance
- Tasks: Support estate agents by resolving issues and enhancing their experience with our service.
- Company: Join GetAgent, a growing team transforming the home selling process.
- Benefits: Enjoy a competitive salary, private medical cover, and hybrid working options.
- Why this job: Make a real difference in the lives of homeowners and estate agents alike.
- Qualifications: Strong communication skills and a proactive, solution-focused attitude.
- Other info: Be part of a supportive team culture with excellent career growth opportunities.
The predicted salary is between 35000 - 35000 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support over 25,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long‑term retention, and service adoption. As an Agent Success Associate, you’ll be the frontline problem‑solver; not only investigating and resolving active issues but also proactively identifying ways to prevent them before they start.
What You’ll Be Doing
- Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions.
- Contacting unsubscribed agents, asking for their feedback; attempting to resolve the situation and bring them back to the service.
- Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship.
- Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners.
- Responding to escalated email tickets.
- Conducting onboarding calls with new estate agents.
- Presenting cases to senior team members as required to support decision‑making.
- Taking part in various projects and events, with a focus on raising the profile of GetAgent throughout the Estate Agent community.
- Managing sponsored area subscription account queries and retention.
What we’ll need from you
- Comfortable conducting phone calls and building rapport over the phone.
- Strong email communication skills.
- Empathetic listener with a solution/resolution focus.
- Resilience.
- Diligent with keeping on top of administrative tasks and following processes correctly.
- Gathers necessary information and context to support with decision making – presents cases in a logical manner.
- Positive attitude, proactive in sharing the team workload.
- Effective management of workload with shifting priorities.
What’s In It For You
- Salary: £35,000.
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt‑in schemes.
- Holiday: 25 days + BH.
- Join a growing company at an exciting point in our journey.
- Work with great people – we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
- Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!
Agent Success Executive employer: GetAgent
Contact Detail:
GetAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Success Executive
✨Tip Number 1
Get to know the company inside out! Research GetAgent's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with estate agents over the phone, role-play some scenarios with a friend. Focus on building rapport and resolving issues quickly – it’ll make you feel more confident during the real deal.
✨Tip Number 3
Be proactive! Think about potential challenges estate agents might face and come up with solutions. Sharing these insights during your conversations can really impress the hiring team and show your problem-solving mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at GetAgent.
We think you need these skills to ace Agent Success Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about hiring lovely people!
Tailor Your Application: Make sure to tailor your application specifically for the Agent Success Executive role. Highlight your relevant experience and skills that align with what we’re looking for, especially your communication skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on showcasing your strengths and how they relate to the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GetAgent!
How to prepare for a job interview at GetAgent
✨Know Your Stuff
Before the interview, make sure you understand GetAgent's mission and how they support homeowners. Familiarise yourself with their services and think about how your skills can enhance the estate agent experience.
✨Showcase Your Communication Skills
Since the role involves a lot of phone calls and email communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved issues in the past, highlighting your empathetic listening and solution-focused approach.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges or setbacks. Show how you maintained a positive attitude and what strategies you used to overcome obstacles, as resilience is key in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the Agent Success team and GetAgent's future plans. This shows your genuine interest in the company and helps you assess if it's the right fit for you.