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For Companies At a Glance
- Tasks: Resolve escalated credit control disputes and support partner relationships.
- Company: GetAgent, a growing team transforming the home selling experience.
- Benefits: £36,000 salary, private medical cover, hybrid working, and generous holiday.
- Why this job: Join a dynamic team making a real impact in the property market.
- Qualifications: Experience in resolving client disputes and strong relationship-building skills.
- Other info: Mentor others while enjoying a supportive and friendly work culture.
The predicted salary is between 28800 - 43200 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You’ll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams.
What You’ll be doing
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
What we’ll need from you
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport.
- Resilience.
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner.
- Good negotiation skills.
- Excellent written and numerical skills.
- Ability to think on your feet and respond to problems.
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach.
What’s in it for you
- Salary: £36,000
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.
- Holiday: 25 days + BH
- Join a growing company at an extremely exciting point in our journey.
- Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
Senior Credit Controller Operations · London · employer: GetAgent Limited
Contact Detail:
GetAgent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller Operations · London ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering tough questions. We believe that the more you practice, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation. It shows professionalism and keeps you fresh in their minds. And remember, check out our website for more opportunities!
We think you need these skills to ace Senior Credit Controller Operations · London ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Credit Controller role. Highlight your experience with escalated issues and B2B accounts, showing us how you can build strong relationships and resolve disputes effectively.
Showcase Your Skills: We want to see your excellent written and numerical skills in action! Use clear and concise language in your application, and don’t shy away from demonstrating your negotiation skills and ability to think on your feet.
Be Professional and Empathetic: In your written application, reflect the professionalism and empathy we value at GetAgent. Share examples of how you've handled complaints or complex issues in the past, making sure to convey your active listening skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at GetAgent Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit control and the specific challenges faced in B2B environments. Familiarise yourself with common disputes and resolutions, as well as GetAgent's approach to customer service. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be handling escalated complaints, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved disputes in the past, both verbally and in writing. Practice articulating your thought process clearly, as this will showcase your ability to maintain clarity and professionalism under pressure.
✨Demonstrate Empathy and Resilience
In this role, empathy is key. Be ready to discuss situations where you've had to put yourself in a client's shoes to resolve an issue. Share stories that illustrate your resilience when faced with challenging situations, showing that you can handle stress while maintaining a positive attitude.
✨Bring Ideas for Improvement
GetAgent values innovation, so come prepared with suggestions on how to improve processes or reduce escalations. Think about recurring issues you've encountered in previous roles and how you addressed them. This will not only show your problem-solving skills but also your proactive approach to enhancing partner relationships.
