Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve escalated credit control disputes and support partner relationships.
- Company: GetAgent, a dynamic team transforming the home selling experience.
- Benefits: £36,000 salary, private medical cover, hybrid working, and generous holiday.
- Why this job: Join a growing company and make a real impact in a supportive environment.
- Qualifications: Experience in resolving client disputes and strong relationship-building skills.
- Other info: Mentor others while enjoying a fun, collaborative workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Selling your home shouldn't feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
Role Overview
As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You'll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams.
What You'll be doing
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
What we'll need from you
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport.
- Resilience.
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner.
- Good negotiation skills.
- Excellent written and numerical skills.
- Ability to think on your feet and respond to problems.
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach.
What's in it for you
- Salary: £36,000
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.
- Holiday: 25 days + BH
- Join a growing company at an extremely exciting point in our journey.
- Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
Senior Credit Controller Operations · London · employer: GetAgent Limited
Contact Detail:
GetAgent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller Operations · London ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Senior Credit Controller role. Highlight your experience with escalated issues and your knack for building strong relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team at GetAgent.
We think you need these skills to ace Senior Credit Controller Operations · London ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Credit Controller role. Highlight your experience with escalated disputes and B2B accounts, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your excellent written skills in action! Use clear and concise language in your application, and don’t forget to mention your negotiation skills and ability to build rapport with clients.
Be Professional and Empathetic: In your application, reflect the professionalism and empathy we value at GetAgent. Share examples of how you've handled complaints or disputes in the past, showing us your approach to customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GetAgent Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit control and the specific challenges faced in B2B relationships. Brush up on common disputes and resolutions, as well as GetAgent's approach to customer service. This will show that you're not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Empathy
As a Senior Credit Controller, you'll need to handle escalated complaints with professionalism and empathy. Prepare examples from your past experiences where you've successfully resolved disputes while maintaining strong relationships. This will demonstrate your ability to connect with partners and understand their concerns.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific scenarios involving escalated issues. Think through potential problems and your strategies for resolving them. Highlight your analytical skills and your ability to think on your feet, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the credit control team faces or how they measure success in partner relationships. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
