At a Glance
- Tasks: Lead and develop a dynamic Client Services team to drive sales and enhance customer experience.
- Company: Join GetAgent, a forward-thinking company transforming the home selling process.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Be part of a supportive culture that values personal growth and teamwork.
- Why this job: Make a real impact by coaching teams and improving client engagement.
- Qualifications: Proven leadership experience and a passion for motivating teams.
The predicted salary is between 80000 - 90000 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support homeowners navigate the complicated process of selling property. Together, we are transforming the experience of selling your home.
We are looking for a Head of Client Services to join our team. This role is a hybrid of day-to-day activity management and people leadership. You’ll own & lead outbound conversion across London and Peterborough, coaching our Client Services team to deliver strong, service-led results. Reporting to our COO, you will translate business targets into exceptional frontline execution and help us raise the bar for consultative customer engagement across the company. Your impact will be measured not just by the volume of valuation bookings your team secures, but by the growth of the people you lead and the consistency of the activity standards you implement.
- Activity Management: Driving daily outbound momentum, ensuring enquiries from prospective home sellers are qualified swiftly, effectively, and with a high-touch consultative approach.
- Team Development: Coaching and line-managing your direct reports to ensure they are motivating their teams, delivering their best, and developing their careers.
- Conversion Excellence: Raising the standard of lead qualification, performance consistency, and target achievement across both sites.
What You’ll Do
- Lead & Develop Talent: Provide direct line management, mentorship, and career development for your team of 8 direct reports; with responsibility of the wider team of 35 based across London & Peterborough. Foster a high-energy, supportive, and accountable culture, ensuring your leaders are empowered to drive daily performance and own their outcomes.
- Drive Activity & Conversion: Partner with the COO to translate company growth targets into clear, actionable team expectations and conversion metrics. Own the daily performance of our client services team, ensuring teams proactively connect with prospective home sellers and successfully convert enquiries into high-quality valuation bookings for our estate agency partners.
- Raise the Performance Bar: Identify and implement improvements in our operations and workflows to increase response speed, clarity, and conversion quality. Use performance data, activity dashboards, and QA insights to guide daily coaching loops, successfully balancing target delivery with a genuinely consultative, client-first approach.
- Stakeholder Influence: Act as a key liaison between the Client Services department and wider company leadership, providing clear updates on conversion trends, volume risks and performance insights. Collaborate closely with Product, Tech, Sales and Marketing to ensure enquiry pipelines are healthy and cross-departmental feedback loops are seamless.
Success Looks Like
- Target Achievement: Valuation bookings, conversion rates, and response times consistently meet or exceed company goals across both sites.
- Daily Momentum: You have built a supportive, high-performance culture where activity is consistent, purposeful, and executed with a consultative touch.
- Team Growth: Your direct reports and frontline team members are thriving, feeling motivated to hit their metrics, and growing confidently in their roles.
- Operational Maturity: You have introduced repeatable frameworks and consistent ways of working that keep both locations aligned and highly effective.
What We’re Looking For
- Proven Leadership: Extensive leadership experience, with a track record of running high-volume, outbound, or target-driven conversion functions.
- People-First Motivator: An energising, charismatic leader who genuinely loves being close to the daily action; motivating teams, building confidence and celebrating wins.
- Consultative Mindset: You know how to drive a target-oriented culture without sacrificing quality.
- Data-Informed Coach: You comfortably navigate performance dashboards to spot activity trends, course-correct conversion drops, and guide team leaders on targeted coaching.
- Balanced Mindset: You are as comfortable rolling up your sleeves to dive into a daily activity bottleneck as you are coaching a team member on their long-term career goals.
What’s in it for you
- Salary: £80,000 - 90,000
- Location: Based in Shoreditch, London (with occasional travel to Peterborough Office)
- Hybrid Working: 3 days a week in office, 2 days working remote
- Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work.
- Holiday: 25 days + Bank Holidays.
- Culture: Join a growing company at an exciting point in our journey. We place a big emphasis on hiring 'lovely people'; they are the best thing about our team.
Head of Client Services Client Services · London · employer: GetAgent Limited
At GetAgent, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal growth and team collaboration. With a focus on developing talent and fostering a supportive environment, our employees enjoy hybrid working arrangements, competitive salaries, and comprehensive benefits including private medical cover and generous holiday allowances. Join us in transforming the home-selling experience while being part of a passionate team dedicated to making a difference in the property market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services Client Services · London ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of Client Services role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share examples of how you've motivated teams and driven performance. They want to see that you can lead and inspire others to achieve great results.
✨Tip Number 3
Be ready to discuss data! Brush up on how you've used performance metrics to improve team outcomes. Employers love candidates who can back up their claims with solid numbers and insights, especially for a role focused on conversion excellence.
✨Tip Number 4
Apply through our website! We’re all about finding the right fit for our team, so make sure you submit your application directly. It shows you're genuinely interested and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Head of Client Services Client Services · London ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Client Services role. Highlight your leadership experience and how you've driven team performance in previous roles. We want to see how you can bring your unique flair to our team!
Showcase Your People Skills:Since this role is all about leading and developing talent, don’t forget to share examples of how you've motivated teams in the past. We love a good story about how you’ve helped someone grow in their career!
Be Data-Driven:We’re looking for someone who can navigate performance data like a pro. Include any relevant metrics or achievements that demonstrate your ability to use data to drive results. Show us how you’ve turned numbers into success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you get all the latest updates from our team. Plus, we can’t wait to hear from you!
How to prepare for a job interview at GetAgent Limited
✨Know the Company Inside Out
Before your interview, make sure you understand GetAgent's mission and values. Familiarise yourself with their approach to client services and how they support homeowners. This will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Leadership Style
As a Head of Client Services, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing talent. Highlight specific instances where you've motivated your team to achieve targets while maintaining a consultative approach.
✨Be Data-Driven
GetAgent values data-informed decision-making. Be ready to discuss how you've used performance metrics to guide your team's activities and improve conversion rates. Bring examples of how you've identified trends and implemented changes based on data insights.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth plans, and how they measure success in the Client Services department. This shows you're not only interested in the role but also in contributing to the company's future.
