At a Glance
- Tasks: Guide homeowners through the property selling process with data-driven insights.
- Company: Join a dynamic team at GetAgent, revolutionising the home selling experience.
- Benefits: Starting salary of £30,000, hybrid working, and comprehensive benefits package.
- Other info: Full training provided to help you become a property specialist.
- Why this job: Make a real difference in people's lives by helping them sell their homes stress-free.
- Qualifications: Entry-level candidates welcome; strong communication and people skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support 25,000 homeowners a month to navigate the complicated process of selling property - and our client services team are at the forefront of this mission.
We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home. Our Client Services team plays a vital role in guiding customers through this journey. By gathering relevant information and understanding each customer’s individual needs, the team brings clarity to the data, provides valuable market insights and helps customers get the most from our services; ultimately empowering them to confidently book a valuation with their chosen estate agency.
You will play a central role in delivering this experience, leading telephone consultations with homeowners who have signed up for our services; ensuring every interaction is helpful, reassuring and exceptional from start to finish.
What You'll be doing:
- Contacting Homeowners who have signed up to our services; guiding them to the point where they are comfortable to book in valuations with their selected agents.
- You will be a trusted advisor to your customers, helping them navigate the complicated process of putting their property on the market and addressing any questions or concerns.
- Assist our customers in identifying the best estate agents for their particular property and needs through a data-driven approach.
- Keep accurate records of conversations, outcomes and follow ups through our CRM system.
- Most importantly, you will take pride in delivering a great customer experience.
What we'll need from you:
- Experience - Most suitable for Entry-level / Graduates or some early experience in a comparable role.
- Intelligence - You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into.
- Resilience - You enjoy the challenge of gathering information and providing a solution to our customers queries or issues.
- Personality - You are a people person; you are engaging and have the ability to build an instant rapport with our customers.
- Communication - You are a confident communicator and enjoy speaking with a wide range of people.
Working Schedule:
- 5 days per week, with a mix of [09.00-18.00] & [11.00-20.00] shifts.
- Requirement to work every other Saturday (in place of one of the weekdays).
- 3 days onsite, 2 days WFH.
What’s in it for you:
- £30,000 starting salary.
- Comprehensive Benefits package (Including Private medical cover through Vitality, Company pension, Wellbeing allowance and more).
- Hybrid working.
- Full training & development plan to support your ongoing growth.
- A great team in a supportive and growing business.
Client Services Executive Client Services · London · employer: GetAgent Limited
At GetAgent, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our Client Services Executive role not only provides a competitive starting salary of £30,000 but also includes a comprehensive benefits package and a strong focus on employee growth through tailored training and development plans. Join our passionate team of over 85 colleagues dedicated to empowering homeowners, where your contributions will directly impact customer satisfaction and success in the property market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive Client Services · London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GetAgent Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GetAgent Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive Client Services · London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GetAgent Limited:Your cover letter is your chance to shine! Tell us why you want to work at GetAgent Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GetAgent Limited!
How to prepare for a job interview at GetAgent Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
