Technical Specialist

About the job

We are looking for a Technical Specialist to join our well established team to provide comprehensive technical support to Getac’s customer & partner network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Collaborate closely with the sales team to deliver seamless solutions and ensure a high-quality customer experience.

What you will be doing

• Collaborate closely with the sales teams to proactively support products and projects, anticipating potential issues and escalating them to management and HQ technical teams as required.
• Take full ownership of technical issues, including their management, resolution and escalation.
• Accurately document and track all technical issues using central systems, ensuring timely updates and resolution tracking.
• Maintain clear, professional and effective communication with both internal stakeholders and external customers.
• Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
• Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
• Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
• Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
• Provide on-site technical support for customers & partner activities, as needed.
• Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.

What\’s in it for you?

Here\’s what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 4% employer pension contribution
• 25 days\’ holiday increasing with long term service (plus bank holidays)
• Life assurance
• Annual bonus
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Team events and a genuinely friendly team environment

Qualifications

• Minimum of 5 years’ general experience in the IT industry
• At least 3 years’ hands on experience in computer diagnostics and hardware repair
• In-depth knowledge and understanding of PC architecture
• Advanced proficiency in Windows-based systems, endpoint networking, and security
• Strong customer-facing skills with a professional and solution-orientated approach
• Excellent written and spoken English, additional European languages are a strong advantage

Required Skills

• Self-motivated and able to work independently as well as collaboratively within a small team
• Strong organisational skills with the ability to manage multiple tasks and effectively prioritise workload
• Willingness and flexibility to travel as required by the business
• Excellent verbal and written communication skills for both internal and external correspondence
• Proven ability to manage customer relationships and communicate effectively at all levels
• Proactive, hands-on approach with a positive attitude toward problem-solving and task completion

Apply now:

Please submit an online application along with your CV to be considered for this post.