At a Glance
- Tasks: Be the tech wizard behind seamless client onboarding and support.
- Company: Join a fast-growing SaaS company with a positive culture.
- Benefits: Enjoy 25 days holiday, flexible working, and a laptop.
- Why this job: Make a real impact by helping clients integrate into our innovative platform.
- Qualifications: Tech-savvy with experience in configuration management and AWS.
- Other info: Work remotely with opportunities for travel and career growth.
The predicted salary is between 35000 - 38000 Β£ per year.
Be the technical backbone behind exceptional client onboarding.
Location: Remote - with some travel required
Salary: Β£35,000 - Β£38,000
Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working: Work from home; Supportive team with a positive culture; Exciting growing company.
About the Company
Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview
Reporting to the CTO, the role holder will be responsible for delivering a seamless onboarding experience for new SaaS tenants. This role combines technical configuration, branding setup, and client support to ensure each tenant is successfully integrated into our client's platform. You will work closely with internal teams and clients to configure environments, validate requirements, and provide guidance during the initial implementation phase.
The Role:
- Produce and maintain tenant configuration files, ensuring secure management of technical secret sets.
- Use internal tooling to create and manage custom email templates using MJML, supporting client-specific branding needs.
- Collaborate with internal development teams to deliver tenant styling and branding in line with client requirements.
- Test and validate demo and production tenants to confirm they meet agreed specifications and quality standards.
- Provide hands-on support to clients during the initial onboarding phase, ensuring a smooth and successful implementation experience.
- Maintain clear documentation of configuration processes and contribute to continuous improvement of onboarding workflows.
The Person:
- Strong technical aptitude with experience in configuration management and basic familiarity with AWS services.
- Excellent attention to detail and ability to validate complex setups against client requirements.
- Skilled in stakeholder communication, with the ability to liaise effectively between clients and internal development teams.
- Comfortable working with templating languages (e.g. MJML) and internal tooling to deliver configured solutions.
- Highly organised, capable of managing multiple onboarding projects simultaneously while maintaining quality and timelines.
- A proactive problem-solver who can troubleshoot issues during onboarding and escalate effectively when needed.
- Positive, client-focused attitude with a commitment to delivering exceptional onboarding experiences.
Technical Implementation Specialist in Cirencester employer: Get Staffed Online Recruitment
Contact Detail:
Get Staffed Online Recruitment Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Technical Implementation Specialist in Cirencester
β¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes itβs not just what you know, but who you know that can help you land that Technical Implementation Specialist role.
β¨Tip Number 2
Prepare for those interviews by practising common questions related to technical configuration and client support. We suggest doing mock interviews with friends or using online platforms to get comfortable with the process.
β¨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your technical aptitude and experience with configuration management. This will give you an edge and demonstrate your hands-on abilities to potential employers.
β¨Tip Number 4
Donβt forget to apply through our website! Weβve got loads of resources and tips to help you along the way. Plus, applying directly can sometimes put you ahead in the hiring process.
We think you need these skills to ace Technical Implementation Specialist in Cirencester
Some tips for your application π«‘
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Implementation Specialist. Highlight your technical skills, especially in configuration management and AWS, and showcase any relevant experience that aligns with our onboarding process.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help us deliver exceptional onboarding experiences. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so share specific instances where youβve successfully navigated complex setups or client issues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itβs super easy, and we want to make sure your application lands right in front of us!
How to prepare for a job interview at Get Staffed Online Recruitment
β¨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around configuration management and AWS services. Be ready to discuss how you've used these in past roles, as this will show your potential employer that you can hit the ground running.
β¨Understand the Client's Needs
Research the company and its clients before the interview. Familiarise yourself with their SaaS platform and think about how you would approach onboarding a new client. This will help you demonstrate your proactive problem-solving skills during the conversation.
β¨Show Off Your Communication Skills
Since you'll be liaising between clients and internal teams, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with stakeholders in the past to highlight your ability to bridge gaps.
β¨Be Organised and Ready to Multi-Task
Think of examples where you've managed multiple projects at once while maintaining quality. During the interview, share how you prioritise tasks and keep everything on track, as this will showcase your organisational skills and ability to handle the demands of the role.