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- Tasks: Manage client onboarding projects and ensure smooth delivery in a fast-paced fintech environment.
- Company: Join a dynamic SaaS company revolutionising finance solutions for retailers and merchants.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive team culture.
- Why this job: Be the key link between clients and product teams, making a real impact on onboarding success.
- Qualifications: Experience in project management and strong communication skills are essential.
- Other info: Remote role with some travel; excellent growth opportunities in a thriving company.
The predicted salary is between 45000 - 50000 £ per year.
Be the bridge between clients, product, and delivery in a fast-growing fintech - Where client onboarding meets product excellence.
Location: Remote - with some travel required
Salary: £45,000 - £50,000
Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company
About the Company
Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview
Reporting to the Head of Product, the role holder will be responsible for managing the end-to-end onboarding process for new clients, ensuring smooth delivery and alignment with product development goals. This role combines client-facing communication, project management, and agile support to coordinate onboarding projects, maintain product backlogs, and validate feature rollouts. Acting as the central point of contact, you will work closely with clients, the Head of Product, and development teams to deliver successful implementations and contribute to long-term roadmap planning.
The Role:
- Liaise directly with new clients to collect onboarding prerequisites, clarify requirements, and set expectations on delivery timelines and dependencies.
- Plan and manage onboarding projects end-to-end, including defining scope, milestones, and success criteria, building project plans, tracking progress, and managing risks and issues.
- Facilitate and record agile ceremonies such as sprint planning, stand-ups, and retrospectives, embedding best practices to support predictable delivery.
- Write clear and detailed feature and bug tickets, managing the product backlog in collaboration with the Head of Product and linking tickets to roadmap outcomes.
- Assist in scoping new features and contribute to development roadmaps, translating client needs into well-defined requirements and acceptance criteria.
- Prepare and manage onboarding documentation, including status reports, timelines, and runbooks, and keep stakeholders informed with consistent communication.
- Undertake research projects to inform long-term product strategy and roadmap planning, synthesizing insights into actionable recommendations.
The Person:
- Proven experience managing client onboarding projects from initiation to completion, including planning, scheduling, stakeholder communication, and delivery tracking.
- Highly organised and able to define scope, set milestones and manage dependencies.
- Strong communication skills to clearly and confidently liaise with clients and internal teams, setting realistic expectations, documenting decisions, and ensuring transparent progress reporting.
- Fluent in agile ways of working and are comfortable facilitating ceremonies and using tools such as Jira and Confluence to maintain momentum and visibility.
- Experience in writing precise and testable user stories, acceptance criteria and bug reports.
- Proactive, resilient, and detail-oriented, taking ownership to create clarity, drive outcomes, and continuously improve processes and client experience.
If this sounds like the perfect role for you, then apply today with an up-to-date CV.
Client Onboarding Coordinator in Cirencester employer: Get Staffed Online Recruitment
Contact Detail:
Get Staffed Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Coordinator in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to client onboarding and project management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you successfully managed onboarding processes or improved client communication.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Onboarding Coordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Onboarding Coordinator. Highlight your experience in managing onboarding projects and your communication skills, as these are key for us in this fast-paced fintech environment.
Showcase Your Agile Experience: Since we value agile ways of working, be sure to mention any experience you have with agile methodologies. Talk about how you've facilitated ceremonies or used tools like Jira and Confluence to keep projects on track.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to describe your past experiences and achievements. We want to see how you can communicate effectively, just like you would with our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Get Staffed Online Recruitment
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and products. Understanding their SaaS and broking solutions will help you connect your experience to their needs, especially how you can enhance client onboarding.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed client onboarding projects in the past. Highlight your ability to define scope, set milestones, and track progress, as these are crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role involves liaising with clients and internal teams, demonstrating strong communication skills will be key. Use examples to show how you've set expectations and documented decisions in previous roles.
✨Familiarise Yourself with Agile Methodologies
Brush up on agile practices and tools like Jira and Confluence. Be prepared to discuss how you've facilitated agile ceremonies and maintained product backlogs, as this will show your readiness to hit the ground running.
