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- Tasks: Coordinate small plumbing jobs and manage schedules for plumbers and maintenance staff.
- Company: Join a family-run business with a supportive team culture.
- Benefits: Earn up to £31,500, enjoy 20 days holiday, and receive full training.
- Why this job: Be the key to keeping operations smooth while enhancing your customer service skills.
- Qualifications: Strong communication, organisation, and customer service skills are essential.
- Other info: Perfect for proactive problem-solvers looking for a stable role.
The predicted salary is between 25200 - 31500 £ per year.
Location: Bicester / Oxfordshire (office-based)
Salary: Up to £31,500 per annum (before stoppages)
20 days holiday plus statutory entitlement
Job Overview
Our client is looking for an organised and customer-focused Small Plumbing Works Coordinator to manage and coordinate their day-to-day small plumbing jobs. This role is central to keeping their small works running smoothly. You will be responsible for coordinating Plumbers, liaising with customers and suppliers, scheduling works, and ensuring jobs are completed efficiently, on time, and to a high standard. Knowledge of plumbing or heating is not required. The most important qualities for this role are excellent communication, strong organisation, and outstanding customer service.
Key Responsibilities:
- Coordinate multiple small plumbing works and day-to-day maintenance jobs.
- Schedule and manage Plumbers and maintenance staff across various sites.
- Liaise professionally with private customers, companies, letting agents, suppliers, and Engineers.
- Ensure all labour and materials are organised, available, and cost controlled.
- Book preventative maintenance programmes and maintenance contracts with customers.
- Ensure maintenance contracts, schedules, and timelines are adhered to.
- Maintain preventative maintenance logs, records, and reports.
- Prepare reports such as job status updates and recommendations.
- Provide clear direction and coordination to engineers and support staff.
- Handle customer enquiries and resolve issues efficiently and professionally.
Key Skills and Attributes:
- Excellent customer service and communication skills (written and verbal).
- Strong organisational and time-management skills.
- Confident interpersonal skills with the ability to build relationships.
- Basic computer skills (email, scheduling systems, spreadsheets).
- Ability to work independently and as part of a team.
- Leadership skills and confidence coordinating multiple staff.
- Calm, professional approach in a busy environment.
What They’re Looking For:
- A reliable, organised individual who enjoys working with people.
- Someone comfortable juggling multiple tasks and priorities.
- A proactive problem-solver with a positive attitude.
- Previous coordination, scheduling, customer service, or office-based experience is desirable but not essential.
What Our Client Offers:
- Competitive salary up to £31,500.
- 20 days holiday plus bank holidays.
- Stable role within an established, family-run business.
- Supportive team environment.
- Full training provided for systems and processes.
Customer Service Administrator in Bicester employer: Get Staffed Online Recruitment
Contact Detail:
Get Staffed Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Bicester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in the past. Use specific examples to demonstrate your ability to juggle priorities effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your organisational skills and any customer service experience you have, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you handle multiple tasks, as these are crucial for the role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can keep things running smoothly, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Get Staffed Online Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like coordinating plumbing jobs and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or coordinated with a team. Practising these scenarios will help you articulate your skills confidently during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. You could share specific tools or methods you use to stay organised, like scheduling systems or spreadsheets. This will highlight your ability to handle the busy environment mentioned in the job description.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or training opportunities. This shows that you're not just interested in the job but also in how you can grow within the company. Plus, it gives you a chance to assess if it's the right fit for you!
