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- Tasks: Support customers with IT issues, primarily using Microsoft 365, and set up new devices.
- Company: Dynamic Leeds-based IT services provider known for technical expertise and client partnerships.
- Benefits: Up to £32,000 salary, free parking, pension contribution, and professional development support.
- Why this job: Join a proactive team and make a real difference in customer IT experiences.
- Qualifications: 3+ years in service desk or IT support, with Microsoft 365 experience preferred.
- Other info: Exciting city centre location with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Up to £32,000 per annum - DOE
Full Time - Onsite
Location: Leeds – Marshalls Mill, Holbeck
Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments.
Company Overview
Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust.
Core Role
Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.
As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring their clients' success.
Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing.
This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers.
Competencies:
- Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors.
- Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure.
- Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
- Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
- Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
- Collaboration and Teamwork: A positive team player and self-starter.
The ideal candidate will have the following experience:
- Service Desk: 3+ Years (preferred).
- IT Support: 3+ Years (preferred).
- Working within a service provider (preferred).
And the below skills:
- Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
- Experience with Android, iOS, macOS, and Windows (10 and later).
- Ability to assemble and replace PC parts.
- Strong attention to detail and excellent telephone manner to communicate clearly with clients.
A full job description is included on the application page.
What is on offer:
- City centre location with free on-site parking.
- 8% employer pension contribution.
- Performance-related annual bonus.
- Professional development support allowance.
Click apply now and upload an up-to-date CV.
Service Desk Engineer in Yorkshire employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Yorkshire
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and how they support clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear interaction with clients, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts better during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in IT support. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Service Desk Engineer in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your experience with Microsoft 365 and any relevant IT support roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Be sure to mention your proactive approach and problem-solving skills, as these are key for this role.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application showcases your ability to interact clearly and effectively. Whether it’s in your CV or cover letter, let us see your strong verbal and written skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and related technologies. Be ready to discuss your experience with tools like Exchange Online, Teams, and SharePoint. The more familiar you are with these platforms, the better you'll be able to demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully resolved client issues in the past, highlighting your ability to explain technical concepts to non-technical users.
✨Be Proactive in Problem-Solving
Think of scenarios where you had to tackle unexpected challenges. During the interview, share these experiences to showcase your proactive approach and critical thinking skills. Employers love candidates who can think on their feet and come up with effective solutions under pressure.
✨Demonstrate Team Spirit
This role is all about collaboration, so be prepared to discuss how you've worked effectively within a team. Share specific examples of how you've contributed to team success and supported your colleagues, as this will show that you're a positive team player who fits well into their culture.
