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- Tasks: Support customers with IT issues, primarily using Microsoft 365, and set up new devices.
- Company: Dynamic Leeds-based IT services provider known for technical expertise and client partnerships.
- Benefits: Up to £32,000 salary, free parking, pension contributions, and professional development support.
- Why this job: Join a collaborative team and make a real difference in customer success through technology.
- Qualifications: 3 years of service desk or IT support experience preferred, with strong communication skills.
- Other info: Exciting city centre location with excellent career growth opportunities.
The predicted salary is between 28800 - 38400 £ per year.
Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments.
Company Overview
Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust.
Core Role
Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring their clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers.
Competencies:
- Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors.
- Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure.
- Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
- Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
- Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
- Collaboration and Teamwork: A positive team player and self-starter.
The ideal candidate will have the following experience:
- Service Desk: 3 Years (preferred).
- IT Support: 3 Years (preferred).
- Working within a service provider (preferred).
And the below skills:
- Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
- Experience with Android, iOS, macOS, and Windows (10 and later).
- Ability to assemble and replace PC parts.
- Strong attention to detail and excellent telephone manner to communicate clearly with clients.
A full job description is included on the application page.
What is on offer:
- City centre location with free on-site parking.
- 8% employer pension contribution.
- Performance-related annual bonus.
- Professional development support allowance.
Click apply now and upload an up-to-date CV.
Service Desk Engineer employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and how they support clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear interaction with clients, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts better during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to discuss how you approached these situations and what the outcomes were.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Microsoft 365 and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role is all about communication, make sure to showcase your strong verbal and written skills in your application. Use clear language and examples that demonstrate how you’ve effectively communicated with clients in the past.
Be Proactive in Your Cover Letter: In your cover letter, show us your proactive attitude! Talk about how you approach problem-solving and give examples of times you've gone the extra mile to exceed client expectations. We love seeing that kind of initiative!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about our company and culture.
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365, especially the tools mentioned in the job description like Teams, SharePoint, and OneDrive. Be ready to discuss how you've used these platforms in past roles and any challenges you've overcome.
✨Show Off Your Communication Skills
Since this role is all about communication, practice explaining technical concepts in simple terms. You might be asked to describe how you'd help a client with a common issue, so think through some scenarios beforehand.
✨Demonstrate Problem-Solving Prowess
Prepare to share examples of how you've tackled tricky IT problems in the past. Highlight your proactive approach and critical thinking skills, as these are key to delivering exceptional service under pressure.
✨Be a Team Player
This role requires collaboration, so be ready to discuss how you've worked effectively within a team. Think of specific instances where you contributed to a group project or helped a colleague resolve an issue.
