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- Tasks: Lead a support desk team and enhance service quality in daily operations.
- Company: Top IT support services provider in Ringwood with a focus on excellence.
- Benefits: Enjoy hybrid working, profit share, annual leave, and private medical insurance.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: Experience in ITIL practices and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT support services provider in Ringwood is seeking a skilled Service Manager to oversee daily operations, manage a support desk team, and enhance service quality. The ideal candidate will have experience in ITIL best practices, excellent communication skills, and the ability to manage SLAs and KPIs. This role includes hybrid working options and offers various benefits including company profit share, annual leave, and private medical insurance.
Hybrid IT Service Manager | Lead Desk & ITIL-Driven Ops in Ringwood employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Manager | Lead Desk & ITIL-Driven Ops in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to ITIL and service management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in managing SLAs and KPIs. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid IT Service Manager | Lead Desk & ITIL-Driven Ops in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL best practices and managing support teams. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Share specific examples of how you've improved service quality or managed SLAs in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer, like profit share and private medical insurance!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL best practices before the interview. Be ready to discuss how you've implemented these principles in your previous roles, as this will show your understanding and ability to enhance service quality.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a support desk team. Prepare examples of how you've successfully managed teams in the past, focusing on communication and motivation strategies that have led to improved performance.
✨Understand SLAs and KPIs
Familiarise yourself with the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've managed these metrics in previous positions and how you plan to ensure they are met in this new role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and culture. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.
