Property Manager - Block Management

Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move? If so, keep on reading.

One of the highest rated managing agents in Manchester is looking for a customer focused person to join their block management department as a Property Manager, looking after buildings and estates in the Manchester area. Their aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered – unlike their competitors.

How are they genuinely different to the rest? Firstly, portfolios are typically around 500 units, compared to 1000 – 2000 elsewhere. Secondly, they aren’t owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You’d be joining a team of 25 at present, which grows regularly and totals 40 across the company.

The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, they also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you’ll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable block property management experience will be considered for progression to a Senior Property Manager role.

Our client isn’t a huge corporate, faceless agent – customer service, being proactive and just getting the job done is what sets them out from their competitors.

The daily duties would include, but not be limited to:

• Overseeing the smooth running of your portfolio – taking calls, handling enquiries and arranging call outs with contractors.
• Keeping residents updated, either personally or via their bulk message platform.
• Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit.
• Assisting with budget and financial control – checking expenditure and identifying debtors, using their very user-friendly system.
• Visiting and inspecting some of our client’s developments – you’d likely have a couple to look after directly, which will increase with experience.
• Helping to provide updates to clients – informing them of issues and what their plans/recommendations are.
• Identifying potential new business, noting down developments that look unloved, and where they may be able to assist.

A relevant qualification would be beneficial but not essential. Our client would support you in attaining TPI accreditation and provide ongoing training.

Other ideal traits are:

• Basic knowledge of financial administration (service charge accounting).
• Effective numeracy and data entry skills.
• Excellent interpersonal skills.
• Ability to maintain a high level of accuracy.
• Ability to meet deadlines and grasp the urgency of departmental activities.
• Excellent problem-solving skills.

Personal Skills/Attributes:

• Maintaining strict confidentiality.
• Demonstrate sound work ethics.
• Flexibility.
• Be assertive and dynamic.
• Be deadline driven.
• Maintaining relationships with all stakeholders.
• Can work independently.
• Problem analysis and solving.
• Professionalism.
• Fast learner.
• Full driving licence.

Working Hours

This role is full-time, 9am – 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is office based but home working (1 – 2 days per week) is available if needed.

Career Progression

Our client’s team grows every few months due to new business being won regularly, meaning progression is real and they prefer to promote from within.