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- Tasks: Lead a modern dental clinic, ensuring top-notch patient experiences and driving team performance.
- Company: A premium private dental clinic focused on high-quality care and patient satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact in a dynamic clinic while leading a passionate team.
- Qualifications: 2+ years in dental practice management with strong sales and organisational skills.
- Other info: Join a culture of excellence and growth in a premium clinic setting.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. They are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey.
The Role
- You will be accountable for clinic performance across:
- Reception and patient journey.
- Diary utilisation and capacity planning.
- Conversion rates (enquiries → consultations → treatment).
- Team standards, training, and accountability.
- Operational compliance and smooth daily execution.
You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance.
Key Responsibilities
- Operations and Leadership:
- Lead the reception/admin team and keep the clinic running to a premium standard.
- Own the daily schedule – appointment flow, clinician utilisation, and minimal downtime.
- Implement and maintain SOPs, checklists, and high-performance routines.
- Manage stock, labs, suppliers, and service contracts.
- Drive booking conversion from calls, WhatsApp, website leads, and walk-ins.
- Ensure follow-up systems are executed daily (no lead left behind).
- Track and improve treatment acceptance through confident patient coordination.
- Coach the team on scripts, objection handling, and premium patient communication.
- Monitor key performance metrics and report weekly performance with action plans.
- Recruit, train, and performance-manage reception and admin team members.
- Run daily huddles and weekly reviews.
- Promote a calm, professional, accountable clinic environment.
- Ensure smooth compliance with clinic standards (policies, records, protocols).
- Work with leadership to maintain quality, audits, and governance routines.
Requirements (Must Have):
- Minimum 2+ years as a Dental Practice Manager or senior dental management role.
- Strong understanding of private dentistry operations and patient journey.
- Proven ability to increase conversion, fill diaries, and drive sales outcomes.
- Highly organised with excellent attention to detail and follow-through.
- Confident communicator (phone, WhatsApp, email, in-person).
- Comfortable leading a team and holding standards firmly.
- Experience in a premium/private clinic environment (London preferred).
- Knowledge of Dental Software (DENTALLY) / CRM systems.
- Experience implementing scripts, scorecards, and performance dashboards.
How to Apply
Apply with your CV and a short Cover Note answering:
- Your dental management experience (clinic type, team size).
- One example of how you improved conversions/diary utilisation.
- Your notice period and availability.
Dental Practice Manager in London employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Practice Manager in London
✨Tip Number 1
Get to know the clinic inside out! Research their values, services, and patient journey. This way, when you walk in for an interview, you can show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in driving conversions and managing teams. Prepare specific examples of how you’ve improved performance in previous roles, so you can impress them with your results.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about their current challenges or goals. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dental Practice Manager in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your CV and cover note, make sure to highlight your dental management experience. We want to see the types of clinics you've worked in and the size of your teams. This helps us understand how you fit into our premium, patient-first environment.
Be Specific About Your Achievements: Don't just say you improved conversions or diary utilisation; give us a solid example! We love numbers and specifics, so tell us how you did it and what impact it had. This shows us you're results-driven and know how to lead a team effectively.
Keep It Professional Yet Personal: While we appreciate professionalism, don't be afraid to let your personality shine through in your cover note. We’re looking for someone who can connect with patients and the team, so a touch of warmth and authenticity goes a long way!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It streamlines the process for us and ensures your application lands in the right hands. Plus, it’s super easy to do!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to dental practice management. Be ready to discuss how you've improved conversion rates and diary utilisation in your previous roles. This shows you understand the commercial side of the business and can drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in managing a team in a dental setting. Talk about how you've trained staff, implemented SOPs, or handled difficult situations. This will demonstrate your ability to maintain high standards and foster a positive clinic culture.
✨Communicate Confidently
Practice your communication skills, as this role requires confident interaction with patients and team members alike. Use role-play scenarios to get comfortable with handling objections and guiding conversations towards bookings. This will help you convey your expertise during the interview.
✨Understand the Patient Journey
Familiarise yourself with the patient journey in a dental practice. Be prepared to discuss how you would enhance the experience from enquiry to treatment acceptance. Showing that you prioritise patient care while driving sales will resonate well with the interviewers.
