Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve IT issues and provide exceptional support.
- Company: Join a trusted tech company with a positive culture and growth opportunities.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and ongoing training.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Enthusiasm for IT and strong problem-solving skills are essential.
- Other info: Experience a friendly team environment with great perks like free fruit and pizza!
The predicted salary is between 25077 - 30000 £ per year.
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.
The Package
- Ongoing training and support
- Role‑specific training is available through Microsoft Learn
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Our Client – Trusted Technology Partnership
Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose‑built office.
IT Support Technician employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company! Research Trusted Technology Partnership and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving IT issues, brush up on common troubleshooting techniques. Maybe even role-play some scenarios with a friend to get comfortable with explaining solutions clearly.
✨Tip Number 3
Show off your enthusiasm for IT! During interviews or calls, let your passion shine through. Share any personal projects or experiences that highlight your commitment to learning and growing in the tech field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Trusted Technology Partnership. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let your passion for IT shine through in your application! We want to see that you're excited about the role and eager to learn. Mention any relevant experiences or projects that showcase your interest in technology.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your problem-solving skills and any customer service experience you have. We love seeing how you can relate your background to what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common troubleshooting techniques and remote support tools, as these will likely come up during your conversation. Showing that you have a solid understanding of basic IT concepts will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your approach to delivering exceptional customer service. Think of examples from past experiences where you resolved issues or helped someone out, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Mindset
Prepare to tackle hypothetical scenarios during the interview. Practice explaining how you would approach resolving specific IT issues. This will showcase your initiative and problem-solving skills, which are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
