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For Companies At a Glance
- Tasks: Help customers resolve IT issues and provide exceptional support.
- Company: Award-winning IT support provider with a positive culture.
- Benefits: Competitive salary, profit share, hybrid working, and ongoing training.
- Why this job: Kickstart your IT career in a supportive and dynamic environment.
- Qualifications: Enthusiasm for IT and strong problem-solving skills required.
- Other info: Enjoy perks like free fruit, pizza days, and a great team atmosphere.
The predicted salary is between 25077 - 30000 £ per year.
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support
- Role-specific training is available through Microsoft Learn
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Our Client
Our client is a specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
IT Support Technician employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving IT issues, try some mock scenarios or common troubleshooting problems. This will boost your confidence and prepare you for real-life situations during the interview.
✨Tip Number 3
Show off your enthusiasm for IT! Share any personal projects or experiences that highlight your passion for technology. Employers love to see candidates who are eager to learn and grow in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates like you who want to kickstart their career in IT support.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let your passion for IT shine through in your application! We want to see that you're genuinely excited about the role and eager to learn. Share any relevant experiences or projects that highlight your interest in technology.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. We love seeing how your skills and experiences align with what we're looking for in an IT Support Technician. Highlight your problem-solving abilities and customer service experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Tech
Brush up on your IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and remote support tools. Being able to discuss these confidently will show your enthusiasm for the role.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice how you would handle various customer scenarios. Think about how to communicate clearly and empathetically, as this will be crucial in resolving their issues.
✨Show Initiative
Prepare examples of times you've used your initiative to solve problems. This could be from previous jobs, school projects, or even personal experiences. Highlighting your problem-solving skills will make you stand out.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and company culture. This shows your interest in the role and helps you determine if it's the right fit for you.
