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- Tasks: Support the Membership Engagement Manager and enhance member experiences through exceptional service.
- Company: Join a leading medical royal college with a commitment to quality and inclusivity.
- Benefits: Enjoy 26 days of leave, healthcare support, hybrid working, and a strong pension contribution.
- Why this job: Make a real impact in a role that values diversity and supports professional growth.
- Qualifications: Experience in membership services, excellent communication skills, and strong organisational abilities.
- Other info: Dynamic team environment with opportunities for training and development.
The predicted salary is between 35435 - 49609 £ per year.
Salary: £35,435 p.a.
Location: Hybrid Working Remote / London
Contract Type: Full-time, Permanent
How to Apply
If you believe that you are the right person for this role, please submit your CV and Cover Letter by Friday, 6th of February 2026. Please note that the closing date is subject to change, depending on the success of the recruitment process.
About the Role
As a Membership Engagement Administrator, you will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience. This role ensures the smooth operation of the College's membership services and contributes to achieving their strategic engagement objectives. You will lead on core, complex membership processes, coordinate team workflows and provide world-class customer service to their members. Working collaboratively across the team, you will help identify and implement improvements to enhance efficiency and member satisfaction.
Key tasks and responsibilities include (but are not limited to):
- Deliver a world-class customer service experience to members and external stakeholders.
- Coordinate daily, weekly and monthly membership engagement tasks, prioritising work in collaboration with the Membership Engagement Manager.
- Work collaboratively with colleagues to ensure individual and team tasks are completed efficiently, effectively and in a timely manner.
- Lead and coordinate the core, complex membership operational process being supported by the team.
- Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.
- Provide support to the Head of Membership Engagement in the absence of the Membership Engagement Manager.
About You
Our client is looking for someone with experience in a similar role, ideally within a professional membership organisation. You will be highly skilled at managing and coordinating multiple workstreams simultaneously, with experience in handling sensitive data, processing financial transactions and working with CRM systems. A solid understanding of project planning tools and techniques is essential, along with excellent interpersonal and communication skills, both written and verbal. You will be exceptionally organised, possess a strong administrative background and demonstrate meticulous attention to detail in all aspects of your work.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 26 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
Our client is the professional body responsible for the specialty throughout the UK. They are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, they ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine. Equality, diversity and inclusion are a core part of their culture, so it is important to them that this is reflected in everything that they do. They welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure they actively embrace an inclusive and representative culture that encourages, supports and celebrates their differences.
Unfortunately, due to the volume of applications, they are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Applicants must reside and have the right to work in the UK. No agencies please.
Membership Engagement Administrator in City of London employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Engagement Administrator in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to membership engagement. We should also think about how our past experiences align with their needs, especially in customer service and coordination.
✨Tip Number 3
Show off our organisational skills! During the interview, we can share specific examples of how we've managed multiple tasks effectively. This will demonstrate that we’re the right fit for coordinating those complex membership processes.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re perfect for the Membership Engagement Administrator position.
We think you need these skills to ace Membership Engagement Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Engagement Administrator role. Highlight relevant experience and skills that match the job description, especially in customer service and membership processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've delivered exceptional service or improved processes in previous roles.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, make sure to mention any tools or techniques you use to manage multiple tasks. This will show us that you can handle the workload effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all submissions!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Membership Engagement Stuff
Before the interview, brush up on your knowledge of membership engagement processes and customer service excellence. Familiarise yourself with the specific challenges faced by professional membership organisations, as this will show that you understand the role and can contribute effectively.
✨Show Off Your Organisational Skills
Be ready to discuss how you've managed multiple workstreams in the past. Prepare examples that highlight your ability to prioritise tasks and coordinate workflows, as these are key aspects of the Membership Engagement Administrator role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to customer service and teamwork.
✨Bring Ideas for Improvement
Think about potential improvements you could suggest for membership engagement processes. Showing that you're proactive and have a mindset geared towards enhancing efficiency will impress the interviewers and demonstrate your commitment to the role.
