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- Tasks: Be the tech wizard behind seamless client onboarding and support.
- Company: Join a fast-growing SaaS company with a positive culture.
- Benefits: Enjoy 25 days holiday, flexible working, and a laptop.
- Why this job: Make a real impact by ensuring clients have an exceptional onboarding experience.
- Qualifications: Tech-savvy with experience in configuration management and AWS.
- Other info: Work remotely with opportunities for travel and career growth.
The predicted salary is between 35000 - 38000 £ per year.
Be the technical backbone behind exceptional client onboarding.
Location: Remote – with some travel required
Salary: £35,000 – £38,000
Benefits:
- 25 days + Bank Holidays
- Laptop
- Phone
- Flexible working: Work from home
- Supportive team with a positive culture
- Exciting growing company
About the Company:
Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview:
Reporting to the CTO, the role holder will be responsible for delivering a seamless onboarding experience for new SaaS tenants. This role combines technical configuration, branding setup, and client support to ensure each tenant is successfully integrated into our client’s platform. You will work closely with internal teams and clients to configure environments, validate requirements, and provide guidance during the initial implementation phase.
The Role:
- Produce and maintain tenant configuration files, ensuring secure management of technical secret sets.
- Use internal tooling to create and manage custom email templates using MJML, supporting client-specific branding needs.
- Collaborate with internal development teams to deliver tenant styling and branding in line with client requirements.
- Test and validate demo and production tenants to confirm they meet agreed specifications and quality standards.
- Provide hands-on support to clients during the initial onboarding phase, ensuring a smooth and successful implementation experience.
- Maintain clear documentation of configuration processes and contribute to continuous improvement of onboarding workflows.
The Person:
- Strong technical aptitude with experience in configuration management and basic familiarity with AWS services.
- Excellent attention to detail and ability to validate complex setups against client requirements.
- Skilled in stakeholder communication, with the ability to liaise effectively between clients and internal development teams.
- Comfortable working with templating languages (e.g. MJML) and internal tooling to deliver configured solutions.
- Highly organised, capable of managing multiple onboarding projects simultaneously while maintaining quality and timelines.
- A proactive problem-solver who can troubleshoot issues during onboarding and elevate effectively when needed.
- Positive, client-focused attitude with a commitment to delivering exceptional onboarding experiences.
Technical Implementation Specialist in Cirencester employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Specialist in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in being part of our awesome team.
We think you need these skills to ace Technical Implementation Specialist in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Implementation Specialist. Highlight your technical skills, experience with configuration management, and any familiarity with AWS services. We want to see how you can be the backbone of our client onboarding!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your proactive problem-solving attitude and client-focused approach – we love that!
Showcase Your Communication Skills: Since this role involves liaising between clients and internal teams, make sure to demonstrate your excellent communication skills in your application. Share examples of how you've successfully managed stakeholder relationships in the past – we’re all about collaboration!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Tech Inside Out
As a Technical Implementation Specialist, you’ll need to showcase your technical skills. Brush up on configuration management and AWS services. Be ready to discuss how you've used these in past roles, and think of specific examples where you’ve successfully implemented solutions.
✨Master the Art of Communication
This role requires liaising between clients and internal teams, so practice articulating complex technical concepts in simple terms. Prepare to demonstrate your stakeholder communication skills by discussing how you’ve managed client expectations and resolved issues in previous projects.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of challenges you faced during onboarding processes and how you overcame them. Highlight your proactive approach to troubleshooting and how you elevate issues when necessary. This will show your potential employer that you can handle the pressures of the role.
✨Demonstrate Attention to Detail
Since this position involves maintaining configuration files and ensuring quality standards, be ready to discuss how you ensure accuracy in your work. You might want to bring up any tools or methods you use to double-check your work and maintain clear documentation.
