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- Tasks: Manage client onboarding projects and ensure smooth delivery in a fast-paced fintech environment.
- Company: Join a dynamic SaaS company revolutionising finance solutions for retailers and merchants.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive team culture.
- Why this job: Be the key link between clients and product excellence while driving impactful projects.
- Qualifications: Experience in client onboarding, strong communication skills, and agile project management.
- Other info: Remote role with opportunities for travel and career growth in an exciting industry.
The predicted salary is between 45000 - 50000 £ per year.
Be the bridge between clients, product, and delivery in a fast-growing fintech – Where client onboarding meets product excellence.
Location: Remote – with some travel required
Salary: £45,000 – £50,000
Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company.
About the Company: Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview: Reporting to the Head of Product, the role holder will be responsible for managing the end-to-end onboarding process for new clients, ensuring smooth delivery and alignment with product development goals. This role combines client-facing communication, project management, and agile support to coordinate onboarding projects, maintain product backlogs, and validate feature rollouts. Acting as the central point of contact, you will work closely with clients, the Head of Product, and development teams to deliver successful implementations and contribute to long-term roadmap planning.
The Role:
- Liaise directly with new clients to collect onboarding prerequisites, clarify requirements, and set expectations on delivery timelines and dependencies.
- Plan and manage onboarding projects end-to-end, including defining scope, milestones, and success criteria, building project plans, tracking progress, and managing risks and issues.
- Facilitate and record agile ceremonies such as sprint planning, stand-ups, and retrospectives, embedding best practices to support predictable delivery.
- Write clear and detailed feature and bug tickets, managing the product backlog in collaboration with the Head of Product and linking tickets to roadmap outcomes.
- Assist in scoping new features and contribute to development roadmaps, translating client needs into well-defined requirements and acceptance criteria.
- Prepare and manage onboarding documentation, including status reports, timelines, and runbooks, and keep stakeholders informed with consistent communication.
- Undertake research projects to inform long-term product strategy and roadmap planning, synthesizing insights into actionable recommendations.
The Person:
- Proven experience managing client onboarding projects from initiation to completion, including planning, scheduling, stakeholder communication, and delivery tracking.
- Highly organised and able to define scope, set milestones and manage dependencies.
- Strong communication skills to clearly and confidently liaise with clients and internal teams, setting realistic expectations, documenting decisions, and ensuring transparent progress reporting.
- Fluent in agile ways of working and are comfortable facilitating ceremonies and using tools such as Jira and Confluence to maintain momentum and visibility.
- Experience in writing precise and testable user stories, acceptance criteria and bug reports.
- Proactive, resilient, and detail-oriented, taking ownership to create clarity, drive outcomes, and continuously improve processes and client experience.
If this sounds like the perfect role for you, then apply today with an up-to-date CV.
Client Onboarding Coordinator in Cirencester employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Coordinator in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on the onboarding process.
✨Tip Number 2
Show off your project management skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed client onboarding projects. This will demonstrate your expertise and make you stand out.
✨Tip Number 3
Be prepared for agile discussions! Brush up on agile methodologies and be ready to discuss how you've facilitated ceremonies or used tools like Jira and Confluence. This shows you're not just familiar but also comfortable in that environment.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your personality and fit for the role beyond just your CV.
We think you need these skills to ace Client Onboarding Coordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Onboarding Coordinator. Highlight your experience in managing onboarding projects and your communication skills, as these are key for us in this fast-paced fintech environment.
Showcase Your Agile Experience: Since we value agile ways of working, be sure to mention any experience you have with agile methodologies. Talk about how you've facilitated ceremonies or used tools like Jira and Confluence to keep projects on track.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to describe your past experiences and achievements, especially those that relate to client communication and project management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and the specific role of a Client Onboarding Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific onboarding scenarios. Think of examples from your past experience where you successfully managed client onboarding projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Client Onboarding Coordinator, strong communication is key. Be ready to demonstrate your ability to liaise with clients and internal teams. Practice articulating your thoughts clearly and confidently, as this will reflect your capability to manage stakeholder expectations.
✨Familiarise Yourself with Agile Methodologies
Since the role involves agile practices, brush up on your knowledge of agile methodologies and tools like Jira and Confluence. Be prepared to discuss how you've used these tools in previous roles and how they can enhance project management and delivery.
