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For Companies At a Glance
- Tasks: Manage and grow business accounts while providing top-notch customer support.
- Company: Join a leading Business Communications and Fleet Vehicle Solutions specialist.
- Benefits: Competitive salary, uncapped commission, quarterly bonuses, and generous holiday allowance.
- Why this job: Be part of a dynamic team and make a real impact on client success.
- Qualifications: Experience in B2B sales, strong communication skills, and a proactive mindset.
- Other info: Full-time role with opportunities for professional growth and development.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save their customers time and money. Established in 2005, they have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join their team and help grow the business.
The Role
As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development. Responsibilities will include:
- Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
- Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet).
- Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
- Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
- Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.
Requirements
Essential:
- Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
- Confidence in discussing technical products with non-technical clients.
- A proactive mindset with a focus on growth and client success.
- Passionate with excellent rapport skills.
- Good organisational and planning skills.
- Self-motivated with the drive to be successful.
- Excellent verbal and written communication skills.
- Both a professional telephone manner, and comfortable being on the phone / conducting webinars for most of the day.
Desirable:
- Understanding of telephony and connectivity solutions.
- Awareness of Cyber Essentials and its relevance to secure communications.
- Account Manager or outbound sales experience, within a business-to-business setting.
- Experience building and maintaining relationships with clients and suppliers.
Hours: Full Time Monday to Thursday; 9:00 – 17:30 Friday; 9:00 – 16:30
Salary: £25,000 – £30,000 dependent on experience, with quarterly team bonus, uncapped commission, and 20 days holiday rising to 25 plus Bank Holidays.
Telephony / IT Account Manager in Cheshire employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Contact Detail:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony / IT Account Manager in Cheshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Telephony / IT Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in B2B roles and your knack for building relationships. We want to see how you can drive account development and keep clients happy!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ours, and express your interest. A little initiative can go a long way in showing you're the right fit for the team.
✨Tip Number 4
Prepare for those interviews! Brush up on your knowledge of telephony solutions and Cyber Essentials. Being able to discuss these topics confidently will set you apart from the competition and show you’re ready to tackle the challenges of the role.
We think you need these skills to ace Telephony / IT Account Manager in Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Telephony / IT Account Manager. Highlight your experience in B2B roles, especially in Telecoms or IT, and showcase any relevant achievements that demonstrate your proactive mindset and client success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the company's goals. Don’t forget to mention your experience with account management and your ability to engage clients effectively.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this position, make sure your application reflects this. Keep your language clear and professional, and don’t hesitate to show off your personality a bit – we want to see the real you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at GET STAFFED ONLINE RECRUITMENT LIMITED
✨Know Your Stuff
Make sure you brush up on the technical products related to telephony and IT. Familiarise yourself with VoIP, SIP, and hosted systems so you can confidently discuss these with potential clients. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Proactive Mindset
During the interview, highlight your previous experiences where you've taken initiative to drive account growth or improve client satisfaction. Share specific examples of how you've identified sales opportunities in the past, as this aligns perfectly with the role's focus on retention and development.
✨Demonstrate Rapport-Building Skills
Since this role involves maintaining relationships with clients, be prepared to discuss how you build rapport. Share anecdotes that illustrate your ability to connect with clients, especially in a B2B setting. This will help convey your passion for client success.
✨Prepare Questions About Cyber Essentials
Given the emphasis on Cyber Essentials readiness in the job description, come prepared with questions about how the company approaches secure telephony solutions. This shows your interest in the role and your understanding of its importance in today's business landscape.
