Business Support Executive

Location: Wolverhampton (On-Site)

Type: Full-Time, Permanent

Hours: Monday to Friday; 8:30am–5:30pm

Salary: £28,000 – £30,000 (depending on experience)

About the Company

A well-established UK-based manufacturing and branding business that provides custom printing, embroidery, and offshore sourcing for retail and trade clients. The company produces a wide range of branded merchandise from its West Midlands site and works closely with international partners to meet customer requirements efficiently and to a high standard. It’s a hands-on, friendly, and fast-paced environment where reliability, teamwork, and attention to detail are key to success.

The Role

As the Business Support Executive, you’ll work directly with the Managing Director to coordinate the daily flow of business between customers, suppliers, and internal teams. You’ll manage the MD’s inbox, liaise with UK and international suppliers, prepare customer quotes, and ensure orders and projects are followed through from quotation to delivery. This is a varied, hands-on role that requires attention to detail, strong communication, and a proactive approach to problem solving.

Key Responsibilities

• Email and Communication Management: Manage and prioritise the MD’s inbox, responding to customer, supplier, and internal emails where appropriate. Act as a key contact between the MD, Sales, Admin, Marketing and Warehouse teams to keep projects moving. Handle confidential information with professionalism and discretion.
• Quoting and Order Support: Prepare and issue customer quotes using our pricing structure and offshore calculators. Liaise with UK and overseas suppliers to obtain pricing, confirm production details, and track shipments. Support Sales with costings and supplier correspondence.
• Order and Supplier Coordination: Process and monitor offshore orders. Raise and update POs in Sage and ensure supplier invoices are correctly recorded. Chase order progress and delivery dates with suppliers and communicate updates internally.
• Reporting and Admin Support: Update and maintain weekly business metrics and sales reports. Ensure records, trackers, and shared folders are up to date and accessible to the team. Support recruitment admin, meeting organisation, and note-taking when required.
• General Business Support: Provide daily coordination and problem-solving support to ensure operations run smoothly. Assist in implementing and improving processes that help the business scale efficiently.

About You

You’ll be a proactive, highly organised professional who thrives in a busy, dynamic environment. You’re comfortable switching between detail-heavy admin and fast-moving communication with customers and suppliers, and you take pride in keeping things running seamlessly.

Essential Skills and Experience:

• 2+ years in an administrative, business support, or operations coordination role.
• Excellent written and verbal communication skills.
• Strong working knowledge of Excel and Office 365 / Google Workspace.
• Experience handling suppliers, quotes, or order processing.
• Comfortable managing multiple priorities with a calm, professional approach.
• High attention to detail and a natural sense of ownership.

Desirable:

• Experience within manufacturing, print, embroidery, or a product-based business.
• Familiarity with Sage or other ERP/order management systems.
• Experience working with international suppliers as a buyer.
• Experience using project and task management tools such as Monday.com, Asana, or similar systems.

Why Join Our Client:

• Competitive salary and long-term career progression (future pathway to Admin Support Manager).
• Work directly with senior leadership in a collaborative, supportive environment.
• Free on-site parking.
• Casual dress policy.
• Staff discount on company products.

Schedule: Monday to Friday; 8:30am – 5:30pm (with flexibility during busy periods). Office-based role (WV6 0PJ, Wolverhampton).