At a Glance
- Tasks: Lead a remote customer support team and enhance SaaS solutions for better customer experiences.
- Company: Join GET STAFFED ONLINE RECRUITMENT LIMITED, a forward-thinking company embracing remote work.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on operational excellence and collaboration.
- Why this job: Make a real difference by improving customer outcomes with innovative AI solutions.
- Qualifications: Experience in customer support leadership and a passion for technology.
The predicted salary is between 63000 - 77000 £ per year.
GET STAFFED ONLINE RECRUITMENT LIMITED is seeking a Head of Customer Support to lead a Saa S-based support function in a remote-first setup.
You will drive operational excellence, ownership of SLAs, and collaboration with Product, Engineering and Growth to continuously improve customer outcomes.
You will balance speed and quality, guide a team to deliver exceptional support, and explore AI-enabled solutions to remove repetitive work while preserving a human touch.
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Head of Customer Support, SaaS & AI (Remote) employer: GET STAFFED ONLINE RECRUITMENT LIMITED
Our client is an exceptional employer, offering a dynamic and supportive work environment that prioritises the wellbeing of both employees and the young people they serve. With a strong focus on professional development and creative innovation, staff are encouraged to grow within their roles while making a meaningful impact in the community. Located in the vibrant areas of Huntingdon and Peterborough, this charity provides a unique opportunity to contribute to vital mental health services for young people aged 13-25, all while enjoying a flexible and collaborative workplace culture.
Contact Details:
GET STAFFED ONLINE RECRUITMENT LIMITED Recruitment Team
