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- Tasks: Lead and manage the Ops team, ensuring quality and performance.
- Company: Join a creative tech business that supports charities and good causes.
- Benefits: Enjoy real responsibility and the chance to make a difference.
- Why this job: Be part of a tight-knit team making a positive impact on society.
- Qualifications: Experience in IT customer service and strong people management skills required.
- Other info: Opportunity to assist with delivery when the team needs extra support.
The predicted salary is between 43200 - 72000 £ per year.
IT Team Manager (Operations) Our client is looking for an experienced manager with a background in IT customer service. This person will report to the Operations Manager and will be responsible for leading and managing the Ops team. They want someone who can demonstrate people management skills that maximise quality and performance of their team. You will be required to learn all aspects of the roles you manage and be willing to assist with delivery when the team is stretched or needs additional resource. The team you will manage is responsible for customer onboarding, delivery and ongoing support of all our client’s products. You will be responsible for quality control, working to process and team efficiency. This includes objectives such as: Timely onboarding of new customers Speedy delivery of products Ensuring all products meet a quality standard Support team SLAs are met Running quality audits Manage stock levels and liaising with suppliers About Our Client: They are a creative, ambitious, tight-knit tech business, where team members are given real responsibility and a chance to make a difference. A difference not just for the company, but for the many charitable and voluntary sector clients they support. Over 99% of our customers are charities or good causes, and the team love to know that their products are helping these charities succeed. Our client has t…
IT Team Manager (Operations) employer: Get Staffed Online Recruitment Careers
Contact Detail:
Get Staffed Online Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Manager (Operations)
✨Tip Number 1
Familiarize yourself with the specific IT customer service processes and tools that are commonly used in the industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during the interview.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss how you maximized team performance and quality, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s mission and values, especially their focus on supporting charities and good causes. Being able to articulate why this resonates with you can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle situations where the team is stretched or needs additional resources. Having a clear strategy for managing workload and ensuring quality control will demonstrate your readiness for the challenges of the role.
We think you need these skills to ace IT Team Manager (Operations)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Team Manager position. Highlight key responsibilities such as people management, quality control, and customer onboarding to tailor your application.
Showcase Relevant Experience: In your CV and cover letter, emphasize your previous experience in IT customer service and team management. Provide specific examples of how you've improved team performance or customer satisfaction in past roles.
Demonstrate Your Skills: Highlight your skills in quality control and process efficiency. Mention any relevant certifications or training that showcase your ability to manage operations effectively.
Express Your Passion: Convey your enthusiasm for working with charities and good causes. Share any personal experiences or motivations that align with the company's mission to support charitable organizations.
How to prepare for a job interview at Get Staffed Online Recruitment Careers
✨Showcase Your People Management Skills
Since the role requires strong people management skills, be prepared to discuss your experience in leading teams. Share specific examples of how you've motivated your team and maximized their performance.
✨Demonstrate Your Understanding of IT Customer Service
Make sure to highlight your background in IT customer service. Discuss how you have previously handled customer onboarding and support, and how you ensured quality and efficiency in those processes.
✨Prepare for Quality Control Discussions
Quality control is a key responsibility in this role. Be ready to talk about your approach to maintaining high standards and how you would implement quality audits within the team.
✨Express Your Commitment to Charitable Causes
Since the company supports charities and good causes, express your passion for making a difference. Share any relevant experiences or motivations that align with their mission to help charitable organizations succeed.
