At a Glance
- Tasks: Deliver exceptional guest experiences from pre-arrival to post-stay.
- Company: A growing serviced accommodation provider with 26 years of excellence.
- Benefits: Competitive salary, performance bonuses, and clear progression opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 24300 - 29700 £ per year.
- Guest Services Coordinator
- Reports To: Company Directors
- Company Background
Our client is a growing alternative / serviced accommodation provider offering high-quality, fully-furnished apartments and homes for short, medium and long stays.
They've been proud to do so for 26 years!
Their mission is to deliver exceptional guest experiences through operational excellence and attention to detail.
As they continue to scale, they're seeking an enthusiastic, proactive person to join their Guest Services team.
About the Role
Our client is seeking a Guest Services Coordinator to deliver an exceptional guest experience throughout the guest journey - from pre-arrival through to departure and post-stay.
The role is the first point of contact for many of their guests and plays a key part in ensuring enquiries, requests and issues are handled quickly, professionally and with a genuine focus on customer satisfaction.
Working closely with the Reservations, Housekeeping, Maintenance and Operations teams, the Guest Services Coordinator will help ensure our client's properties operate smoothly and that every guest receives a consistent, high-quality experience.
This is an ideal opportunity for someone who enjoys working with people, solving problems and taking ownership, with the opportunity to develop and progress within a growing serviced accommodation business.
- Guest Communication
- Act as a key point of contact for guests before, during and after their stay
- Respond promptly and professionally to guest enquiries via phone, email, messaging platforms and other communication channels
- Provide guests with clear information regarding their booking, property, check-in, check-out and local area
- Build positive relationships with guests and provide a friendly, personalised service
- Handle guest requests, questions and concerns efficiently and professionally
- Follow up with guests where necessary to ensure issues have been resolved satisfactorily
- Encourage and support positive guest reviews and feedback
- Guest Arrivals & Departures
- Ensure guests receive accurate and timely pre-arrival information
- Coordinate check-in and check-out arrangements where required
- Ensure access instructions, keys, codes and property information are correct and available
- Monitor upcoming arrivals and identify any potential issues before the guest arrives
- Assist with early check-in, late check-out and other guest requests in line with company procedures
- Ensure any special requirements or guest notes are communicated to the relevant teams Problem Solving & Issue Management
- Take ownership of guest issues and work towards a prompt and practical resolution
- Liaise with maintenance teams when properties have faults or defects
- Coordinate with housekeeping when additional cleaning, linen or amenities are required
- Escalate serious or urgent issues to the appropriate manager
- Keep accurate records of guest complaints, incidents and resolutions
- Remain calm, professional and solution-focused when dealing with difficult situations
- Property & Operational Support
- Monitor property readiness for incoming guests
- Work closely with housekeeping and operations teams to ensure properties meet company standards
- Report maintenance, cleanliness, furnishing or equipment issues
- Assist with coordinating additional guest amenities or property requirements
- Support property inspections and operational checks when required
- Help ensure guest feedback is communicated to the relevant departments
- Administration & Systems
- Maintain accurate guest and booking information within their internal systems
- Update guest records, notes and communication logs
- Assist with daily guest services reports and operational updates
- Record and track outstanding guest issues until resolution
- Follow company procedures relating to guest information, payments and data protection
- Use property management, booking and communication systems effectively
About You
Essential
- Excellent verbal and written communication skills
- Strong customer service skills
- Excellent attention to detail
- Good organisational and time-management skills
- Ability to manage multiple enquiries and priorities at the same time
- Confident using computers, email and online systems
- Professional and friendly telephone manner
- Ability to remain calm and positive under pressure
- Strong problem-solving skills
- A proactive approach with a willingness to take ownership
Desirable
- Previous experience in customer service, hospitality or guest services
- Experience within serviced accommodation, hotels, property management or tourism
- Experience using various systems, Monday. com, Microsoft Office, AI LLM's
- Experience dealing with customer complaints or service recovery
- What Our Client Offers
- Competitive salary with performance-based bonus
- Clear progression opportunities within a growing business
- High level of exposure to senior leadership and strategic decisions
- Collaborative and supportive team culture
- An opportunity to grow a team in a high growth business
- JBRP1_UKTJ
Guest Services Coordinator in Neston employer: Get Staffed Online Recruitment
Join a dynamic estate agency in central London as a Junior Maintenance Technician, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a company-provided moped for business use, you will have the opportunity to gain hands-on experience in property management while benefiting from a competitive salary, pension scheme, and access to health and wellbeing programmes. This role is perfect for those looking to kickstart their career in real estate, offering a variety of tasks and the chance to make a meaningful impact on property presentation and maintenance.
Contact Details:
Get Staffed Online Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator in Neston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Get Staffed Online Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Get Staffed Online Recruitment
Don't be shy about reaching out to Get Staffed Online Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Coordinator in Neston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Get Staffed Online Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Get Staffed Online Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
