At a Glance
- Tasks: Deliver exceptional guest experiences from pre-arrival to post-stay.
- Company: A growing serviced accommodation provider with 26 years of excellence.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Join a dynamic team and help shape memorable stays for guests.
- Why this job: Be the friendly face that makes guests feel at home!
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23850 - 29150 £ per year.
Location: Neston, Wirrall (On site)
Employment Type: Full-time
Reports To: Company Directors
Company Background
Our client is a growing alternative / serviced accommodation provider offering high-quality, fully-furnished apartments and homes for short, medium and long stays. They've been proud to do so for 26 years! Their mission is to deliver exceptional guest experiences through operational excellence and attention to detail. As they continue to scale, they're seeking an enthusiastic, proactive person to join their Guest Services team.
About the Role
Our client is seeking a Guest Services Coordinator to deliver an exceptional guest experience throughout the guest journey - from pre-arrival through to departure and post-stay. The role is the first point of contact for many of their guests and plays a key part in ensuring enquiries, requests and issues are handled quickly, professionally and with a genuine focus on customer satisfaction. Working closely with the Reservations, Housekeeping, Maintenance and Operations teams, the Guest Services Coordinator will help ensure our client's properties operate smoothly and that every guest receives a consistent, high-quality experience. This is an ideal opportunity for someone who enjoys working with people, solving problems and taking ownership, with the opportunity to develop and progress within a growing serviced accommodation business.
Guest Communication
- Act as a key point of contact for guests before, during and after their stay
- Respond promptly and professionally to guest enquiries via phone, email, messaging platforms and other communication channels
- Provide guests with clear information regarding their booking, property, check-in, check-out and local area
- Build positive relationships with guests and provide a friendly, personalised service
- Handle guest requests, questions and concerns efficiently and professionally
- Follow up with guests where necessary to ensure issues have been resolved satisfactorily
- Encourage and support positive guest reviews and feedback
Guest Services Coordinator employer: Get Staffed Online Recruitment
Our client is an exceptional employer, offering a vibrant work culture in Neston, Wirrall, where teamwork and guest satisfaction are at the heart of everything they do. With a strong focus on employee growth, they provide opportunities for professional development within a supportive environment, making it an ideal place for those passionate about hospitality and customer service. Join a dedicated team that values operational excellence and attention to detail, ensuring every day is rewarding and meaningful.
Contact Details:
Get Staffed Online Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Get Staffed Online Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Get Staffed Online Recruitment
Don't be shy about reaching out to Get Staffed Online Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Get Staffed Online Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Get Staffed Online Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
